EDP Assistant

• System Monitoring and Support: Assist in monitoring and maintaining IT systems, including servers, network devices, and user workstations.
• Troubleshooting: Provide first-level support for hardware, software, and networking issues. Escalate more complex issues to senior IT staff.
• User Support: Help set up user accounts, permissions, and passwords. Assist with the configuration of workstations, printers, and other peripherals for employees.
• System Maintenance: Assist in performing routine maintenance tasks like software updates, patches, and backups
• Network Management: Support the team in configuring and maintaining the company's network, including routers, switches, and firewalls.
• System Configuration: Assist in configuring servers, workstations, and IT equipment according to company policies.
• Documentation of Network and System Changes: Help document any changes to the network or systems for reference and compliance.
• Document IT Processes: Help maintain IT documentation, including system configurations, network diagrams, and troubleshooting guides.
• Issue Tracking: Document issues and resolutions in a ticketing system, ensuring that all technical support requests are tracked and resolved promptly.

Job Type: Full-time

Pay: ₹12, ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Ability to commute/relocate:

• Tiruppur, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person