Network Admin and Monitoring Support Engineer

2 weeks ago

Hyderabad, Telangana, India Zensar Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role: Network Admin & Monitoring Support EngineerExperience : 3 to 5 YearsLocation HyderabadNotice Period: Immediate to 15 DaysWork Mode: HybridJob Description: Primary Key skills – L0 & L1 support - in System admin & Network supportMonitoring tools & Incident management tools are essential, Operating system knowledge, and Network basics along with Strong communication skills(Verabl & Written Technical Skills & Experience: Job Description: Core Skills:Monitoring the performance and capacity of computer Servers / systems. IT network systems. Performing regular checks on network hardware and software.

Responding to network alerts and hardware malfunctions. Diagnosing and troubleshooting network errors. Tracking and documenting network issues and compiling incident reports.

Responding to Incidents according to SLA's. Managing system backups and network security protocols. AWS-Infrastructure monitoring.

Proactively contribute to maintaining and expanding service desk knowledgebase to prevent knowledge silos. Number of logs opened/updated/closed by due date per week & month. Number of telephone calls answered per week & month.

Accuracy of Incident information recorded. First Contact Resolution. Average time after call work.

Good Understanding of Incident ManagementGood understanding of Major Incident Management Desired Skills:Experience Monitoring, managing, and troubleshooting network infrastructures. Cloud services. AWS-Infrastructure monitoring L1Experience in Incident management (ServiceNow) and SolarWinds.

ITIL process. Knowledge of server OS and hardware systems including Network devices troubleshooting. Excellent troubleshooting skills.

Ability to work flexible hours. Good written and verbal communication skills. Knowledge on Windows operating system.

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