Engineer - L3

Key Responsibilities
System Setup & Maintenance
Install, upgrade, support, and troubleshoot Windows OS (Windows 7, 10) and Microsoft Office , O365) applications.
Configure and maintain desktops, laptops, and peripherals in both workgroup and domain environments.
Perform preventive maintenance on hardware and peripherals (printers, scanners, etc
Hardware & Software Management
Implement, manage, monitor, and troubleshoot hardware devices and drivers.
Replace faulty components such as motherboards, SMPS, RAM, HDDs, and CD-ROMs.
Install and troubleshoot client applications and antivirus software to address malware and virus-related issues.
User Support & Troubleshooting
Provide L1 and remote support through tools like VNC, AnyDesk, Ammyy Admin, and TeamViewer.
Install and configure email clients like Outlook and resolve mail-related issues.
Address general networking problems and escalate where necessary.
Customization & Standards Compliance
Customize desktop hardware to meet user requirements and site standards.
Team Handling
management of team, maintaining attendance records, and monitoring & reporting general conduct and adherence to client site protocols by team members

Key Result Areas (KRA)
Technical Support Efficiency: Timely resolution of technical issues with minimal downtime.
System Uptime: Ensure smooth functioning of systems, peripherals, and network connectivity.
User Satisfaction: Deliver prompt and effective solutions to user issues, maintaining high satisfaction levels.
Knowledge Sharing: Document and share troubleshooting procedures and best practices with the team.

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