Assistant Manager

3 days ago

Bengaluru, Karnataka, India WNS Holdings Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Reporting to Group Manager / Sr. Group Manager Training
  • Ensuring strict and absolute compliance to the training governance plan of the business
  • Identifying training and development needs through Product Knowledge Tests & Quality defect analysis
  • Conducting brainstorming and Root Cause Analysis sessions to scope developmental needs
  • Disbursing Product & Process updates in line with training governance
  • Co-ordinate / conduct refresher training based on TNI
  • Conducting appraisals
  • Devising individual coaching / learning plans
  • Creating/updating training materials for in-house courses including but not limited to Facilitator Guides, Participant Guides, Process Maps and Detailed Process Manuals
  • Supervising training delivery during new hire and project transition periods
  • Measuring training effectiveness and maintaining all required Training MI, including but not limited to, daily, weekly, monthly reports and dashboards as outlined by training governance
  • Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
  • Evaluating trainers and training & development programs through classroom observation sessions
  • Responsible for and managing, maintaining and allocating all training material & resources as applicable (training rooms, stationery etc.)
  • Deliver one on one coaching and provide feedback whenever required

Education

- Graduate / Post-Graduate in any stream or university equivalent

Experience

- Overall 7 to 8 years of BPO Experience

  • Minimum 3 years of process training experience with 1 year in a similar role
  • Insurance domain experience preferred

    Desired Skills
  • Excellent Communication Skills
  • Excellent Presentation skills
  • Excellent Interpersonal skills
  • Very good analytical abilities
  • Very good problem solving abilities
  • Good, working proficiency of MS-Office suite, especially MS-Excel

    Certifications
  • Any Training Certifications, a plus

    Environmental Requirements
  • Flexible to work in a 9 hour rostered shift
  • Flexible to work in a 24/7 environment, with a rotational shift (5 day working)
  • Ability to go the extra mile and deliver on time

  • Product Manager

    3 weeks ago

    Bengaluru, Karnataka, India GST Manager Full time

    Technical Product Lead / Product Manager (2–4 Years Experience) Product Strategy | Execution Ownership | Tech x Business Location: Chennai / Bangalore (Hybrid) Job Type: Full-time Experience: 2–4 Years (Preferred)About GST ManagerGST Manager | Tax Collars Private Limited is a leading tax consulting company (www.gstmanager.com) offering tech-driven GST...

  • Product Manager

    3 days ago

    Bengaluru, Karnataka, India GST Manager Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Technical Product Lead / Product Manager (2–4 Years Experience) Product Strategy | Execution Ownership | Tech x BusinessLocation:Chennai / Bangalore (Hybrid)Job Type:Full-timeExperience:2–4 Years (Preferred)About GST ManagerGST Manager | Tax Collars Private Limitedis a leading tax consulting company ) offeringtech-driven GST and tax solutionsacross...

  • Assistant Manager

    7 days ago

    Bengaluru, Karnataka, India Quest Global Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Requirements Job Title: Assistant Manager - Chartered AccountantJob Type: Full-TimeWe are seeking a highly skilled and detail-oriented Chartered Accountant to join our team as an Assistant Manager. The ideal candidate will have a strong background in accounting and finance, with a proven track record of success in managing financial operations. As an...

  • Assistant Manager

    3 days ago

    Bengaluru, Karnataka, India Truewings Education Services Full time

    Job DescriptionRole DescriptionThis is a full-time, on-site role for an Assistant Manager - Admissions located in Bengaluru. The Assistant Manager - Admissions will be responsible for overseeing and managing the admission process, assisting prospective students, developing and implementing admissions strategies, and coordinating with various Channel...

  • Assistant Manager

    3 days ago

    Bengaluru, Karnataka, India Truewings Education Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role DescriptionThis is a full-time, on-site role for an Assistant Manager - Admissions located in Bengaluru. The Assistant Manager - Admissions will be responsible for overseeing and managing the admission process, assisting prospective students, developing and implementing admissions strategies, and coordinating with various Channel partners.Day-to-day...

  • Assistant Manager

    3 days ago

    Bengaluru, Karnataka, India Cushman & Wakefield Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    position will be responsible for assisting & supporting the Project Management team.Job DescriptionSupervise daily activities at site mainly concentrating on services works.Assist Project Manager in execution of activities.Execute work at site as per the drawings and specification.Coordinate with contractor ensuring quality of execution with safety and...

  • Assistant Manager

    3 days ago

    Bengaluru, Karnataka, India Elcom Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Department/Role: Assistant Manager Sales & MarketingLocation: BangaloreJob PurposeTo support the Sales & Marketing function in achieving business targets through customer management, sales coordination, lead generation, order follow-ups, and marketing activities, ensuring timely communication, customer satisfaction, and business development initiatives.Key...

  • Assistant Manager

    3 days ago

    Bengaluru, Karnataka, India Myewacare Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionAt Myewacare, we aim to make healthcare simple, affordable, and accessible for everyone. We have facilitated over 250+ surgeries and cared for 850+ patients, offering trusted second opinions, tailored wellness packages, and access to top doctors and specialists. With a robust network of 100+ partnered hospitals and services spanning across...

  • Assistant Manager

    6 days ago

    Bengaluru, Karnataka, India NATARAJ DESIGN CONSULTANCY Full time

    Job DescriptionCompany DescriptionNATARAJ DESIGN CONSULTANCY specializes in industrial plant setup design consultancy services. Our expertise includes consultancy, supply, installation, erection, and commissioning of various types of plants like ETHANOL PLANT, Waste oil to BIODIESEL, CBG-CNG, NITRILE/LATEX GLOVES, WASTE PLASTIC RECYCLE, WASTE TYRE RE-CYCLE,...

  • Assistant Manager

    3 weeks ago

    Bengaluru, Karnataka, India Bsr Co Full time

    Job Description- Assist the team during new client pitch / new assignment with existing clients- Understanding the requirements of client from advisory and compliance services perspective- Assistance in preparation of draft proposal outlining the detailed scope of work- Assist the team in completion of risk processes before initiating the engagement- Assist...