ServiceNow Developer

1 week ago

Hyderabad, Telangana, India XpertLadr Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Description
:

Technical Support Engineer – Platform Technologies.

Work mode - WFH (5 days working)

Interview mode - Face to face

Location: Hyderabad, India

(Only hyderabad candidate prefered)

As a Technical Support Engineer, you will enable our customers with your passion and knowledge of the ServiceNow Platform. You will resolve customer issues and provide technical guidance in addressing their business needs. You will be the voice of the customer into ServiceNow product and development teams for product feedback and improvements. You will play an integral role in building knowledge and be part of strategic initiatives for process improvements. 

What

you get to do in this role:

  • Customer Advocate providing support to users/administrators of our platform. Supporting and contributing to the growth of best practices for delivery of support services.
  • Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
  • Own and resolve all issues with a high standard of professionalism.
  • Hands on experience triaging, troubleshooting, resolving and providing root cause analysis for ServiceNow Product issues
  • Manage customers' expectations and experience in a way that results in high customer satisfaction.
  • Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
  • Suggest and implement improvements to internal processes and tools.
  • Work on technical and non-technical projects
  • Effectively communicate with customers and internal teams via case, phone and other electronic methods
  • Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the customers.
  • Maintain impeccable case hygiene and customer related files and records.
  • Participate in the weekend support on-call rotation.

Required Skills:

Bachelor's Degree in Computer Science (or related technical degree) or
2+ years of related experience

within technical support or software coding environment  

  • Experience with
    relational databases (e.g. MySQL, Oracle).
  • Experience using
    Linux/Unix OR Microsoft Server
  • Basic knowledge of the components in a web applications stack.
  • Experience in one (or more) scripting languages: (JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Ability to troubleshoot difficult technical issues and it's complexities with ease
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Strong personal commitment to quality and customer service

Desired

Skills

  • Experience providing SaaS / PaaS support
  • Experience working with the
    ServiceNow Platform
  • A fundamental understanding of ITILframework
  • Experience in using tools like
    Splunk
  • Ability to read and understand data base logs

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