L2 OSS Support Engineer

2 weeks ago

Indore, Madhya Pradesh, India Nooph Technologies Private Limited Full time ₹ 1,20,000 - ₹ 19,00,000 per year

Job Position - L2 OSS Support Engineer

Experience:
5+ Years

Location:
Indore

Budget:
Up to ₹19 LPA

Positions:
5

Notice Period:
Immediate

About the Role:

We at
Nooph Technologies Pvt. Ltd.
are hiring an experienced
L2 OSS Support Engineer
for our esteemed client in the Telecom domain. As part of the role, you will provide technical support for open-source telecom solutions and ensure high system availability, operational excellence, and customer satisfaction.

Key ResponsibilitiesIncident Management & Triage

  • Serve as the primary point of contact for production incidents related to Site Manager, Procurement Manager, and Facility Manager applications.
  • Proactively monitor system health using tools like
    Prometheus & Grafana
    .
  • Perform root cause analysis (RCA) of incidents in microservices environments.
  • Categorize, prioritize, and escalate issues to technical teams (Network, Security, Cloud, DevOps).

Troubleshooting & Resolution

  • Collaborate with cross-functional teams to resolve technical issues.
  • Analyze logs, monitoring dashboards, and system alerts to identify and resolve problems.
  • Document findings, troubleshooting steps, and solutions into knowledge base articles.

Communication & Stakeholder Management

  • Communicate incident status and resolutions effectively to stakeholders.
  • Create detailed RCA reports after critical incidents.
  • Act as the bridge between technical and business teams.

SLA Adherence & Performance Improvement

  • Ensure all incidents comply with SLAs.
  • Recommend process improvements for incident management and support operations.

Knowledge Management

  • Maintain runbooks, troubleshooting guides, and knowledge base.
  • Identify recurring issues and propose permanent fixes.
  • Participate in post-incident review sessions.

Qualifications

  • Bachelor's degree in Electronics & Communication, Information Technology, or related field.
  • Strong domain expertise in
    OSS Platforms & Microservices Applications
    .
  • 5+ years of experience in technical support, operations, or SRE/L2 roles.
  • Experience with monitoring tools like
    Prometheus & Grafana
    .
  • Hands-on knowledge of cloud computing (AWS/Azure/GCP) and data center environments.

Skills & Technologies

  • Containerization:
    Kubernetes, Docker Swarm, Mesos-Marathon, Cloud Foundry
    .
  • RDBMS:
    Oracle, MySQL, Sybase
    .
  • Big Data Tools:
    NIFI, Kafka, Spark, Elasticsearch
    .
  • Basic Networking (TCP/IP, DNS, Load Balancers, Firewalls).
  • Strong collaboration and communication skills.

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