Customer Care Executive

4 days ago

Whitefield, Karnataka, India Cogent E-Services Full time ₹ 2,40,000 - ₹ 2,76,000 per year

Who Can Apply?

We welcome applications from a wide range of candidates who are enthusiastic about building a career in customer service and the BPO industry:

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Any Graduate /Undergraduate– from any stream or discipline

Candidates with active backlogs – are also eligible

Fresher – looking to start their career in the BPO sector

Experienced professionals – from any customer service background

Job seekers looking for immediate joining

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Role: Customer Support Executive

Work Location   : Bangalore – Whitefield Prestige shantiniketan ,crescent 3 .

Job Type  : Full-time

Mode of Work  : Work from Office Total Openings : 170 +

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Interview venue:  Time from 9:00am Onwards

Prestige Shantinikethan (PSN Road) Crescent 3, 11th Floor Thigalarapalya, Hoodi, Bengaluru, Karnataka 560067

Location Link :

Job Role: Voice Process – Multilingual

As part of our growing team, we are hiring dynamic and customer-oriented professionals for our voice Process who can communicate fluently in english and can speak hindi fluently

What Is Expected from the Role?

  • Handle inbound Chats& MAils to assist customers with their queries or concerns.
  • No MTI or basic understanding – Clear and fluent speech essential .
  • Communicate effectively in multiple languages to address customer needs.
  • Maintain a positive, empathetic, and professional attitude at all times.
  • Follow up on customer interactions and ensure resolution of issues within TAT (Turnaround Time).
  • Should do cross-selling & Up-selling for existing customer .
  • Should possess good convincing and sales skills.
  • Document interactions accurately in the system.
  • Adhere to process guidelines and meet performance benchmarks.

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Key Responsibilities:

  • Provide voice-based support to customers in multiple languages.
  • Troubleshoot basic queries related to products, services, or accounts.
  • Deliver high-quality service by maintaining call quality, efficiency, and customer satisfaction.
  • Escalate complex issues to the appropriate department/team.
  • Ensure confidentiality and security of customer information.
  • Meet and exceed daily/weekly performance targets (KPIs).

Skills Required:

  • Good verbal & Written communication in English
  • Strong listening skills and ability to understand customer needs.
  • Basic computer literacy – familiarity with MS Office, typing, and navigating systems.
  • Good problem-solving skills and presence of mind.
  • Ability to work in a fast-paced, target-driven environment.
  • Team player with a positive attitude and flexibility.

Eligibility Criteria:

  • Education: Any Graduate (in any stream)
  • Backlogs: Candidates with active backlogs are also welcome to apply.
  • Fresher Salary : 23000 CTC+ incentives Salary will be depends on English fluency and fluent Hindi is mandate

Job Types: Full-time, Permanent, Fresher

Pay: ₹20, ₹23,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time

Work Location: In person

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