Process Intelligence Senior Consultant I

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Job Summary:

The Process Intelligence Senior Consultant I role is within the Customer Experience Transformation Office and is responsible for developing and managing business relationships and acts as a lead to projects with minimal oversight by conducting analysis and developing data-driven process insights and actions. This position is responsible for aiding in the development, execution, and leadership of projects across various business areas specifically within process / task mining and mapping. The goal of this team will be to ensure the optimal solution tackles the AOR's pain points.

Key Responsibilities:

Excellent analytical skills along with the ability to interpret business processes.

Develop Celonis analysis dashboard, view to identify process inefficiencies.

Understand the root causes using Celonis analysis, data understanding – always in close collaboration with the customer / AOR

Develop knowledge models, views, database models.

Drive action flow, automation, and integration with different systems, ML models, RPA.

Collaborate with process intelligence COE in developing leading-edge approaches, process, templates, and solutions utilizing broad knowledge, best practices, and benchmarking.

Supervisory Responsibilities:

This job does not have supervisory duties.

Education and Experience:

• 7 or more years of related experience
• Bachelor's degree or equivalent experience
• Experience with process mining tools like Celonis, Minit, UiPath, Software AG, or similar tools preferred (Celonis experience would be preferred)
• Experience in delivering operational dashboards and / or analyses using Celonis.
• good knowledge of SQL is required
• expertise in writing SQL, python data transformation

Functional Skills:

• Professional with strong organization, communication, and administrative skills
• Ability to think conceptually, analytically, and creatively
• Advanced time management skills including ability to handle multiple projects, prioritize, and organize
• Strong oral and business writing skills
• Ability to lead, direct, and utilize project teams effectively
• Ability to create advocates for Industrial Engineering services through interaction with leaders
• Ability to establish, manage, and leverage relationships with internal and external partners
• Ability to analyze data and apply it to problem resolution or process improvement
• Proficiency with MS Office Suite
• Strong interest and/or experience in Big Data, Data Mining, and Process Mining

Primary Skills

Analytcial Thinking, Business Intelligence (BI) Solutions, Data Analysis, Data-Driven Decision Making, User Acceptance Testing (UAT)

Shift Time

Shift B (India)

Recruiter Info

Dipti

About Allstate

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.