Advisor Voice
2 weeks ago
Posted Date
27 Aug 2025
Function/Business Area
Customer Service
Location
Kolkata 2 - Konnagar
Job Responsibilities
- Manage all customer interactions as rostered within parameters
- Demonstrate ownership on calls when contacted by customer
- Respond to all customers in appropriate tone and language
- Offer a solution-based approach for all customer interactions
- Educate the customer at every given possible opportunity
- Ensure updation of product, system, process and policy knowledge
- Adhere to rostered timing, scheduled shifts and activities
- Capture customer details and data relevant to the call or service
- Resolve customer queries within agreed timelines
- Manage outbound campaigns as per business requirement
- Increase, develop and retain customer base through relationship building and service
- Follow all contact center policies, procedures, code of conduct and legislative requirements
Education Requirement
/ Graduation degree in any discipline
Experience Requirement
6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
Skills & Competencies
- Speak local language
- Basic computer knowledge
- Problem solving skills
- Customer focus
- Technical orientation
- Attention to detail
- Service mindset
Please update your profile and upload your resume to apply.
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Location Map: Kolkata 2 - Konnagar
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