Qc Associate
5 days ago
Role & responsibilities : Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily
operations.
- Independently audit population/sample proportion of the processed tickets basis the predefined checklist for
the tickets assigned via email, Salesforce, Jit Bit, RAGIC, ARCHER Connect and other data sources, at a set
frequency as defined by the business.
- Ensure random audits, at least twice or thrice per month, to check documentation around the BK Claimants.
- Perform random sample checks on the communication sent/received to/from Trustees
POSITION SUMMARY
JOB RESPONSIBILITIES
REPORTING RELATIONSHIP
SYSTEMS
COMPANY OVERVIEW ABOUT ARCHER
SYSTEMS
- Accurately review and interpret legal especially court motions/orders, affidavits, PACER reports, and legal
heirship documents.
- Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures
(SOPs) and training materials. Setup weekly connect with business for TNI in collaboration with trainers for
SOP updates & PKT requirements.
- Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and
business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA
(Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits.
Preferred candidate profile : Bachelors degree in any field (preferably in Law/ BBA or commerce).
- 2 - 4 Years of experience in a US-based multinational corporation.
- Project management experience or certifications are highly desirable.
- ISO 9001 onwards any such certification is preferrable.
-
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