Qc Associate

1 week ago

Vadodara, Gujarat, India Search Advisers Services Guj Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Role & responsibilities : Collaborate with onshore and offshore teams to ensure quality compliances and processing accuracy for daily

operations.

  • Independently audit population/sample proportion of the processed tickets basis the predefined checklist for

the tickets assigned via email, Salesforce, Jit Bit, RAGIC, ARCHER Connect and other data sources, at a set

frequency as defined by the business.

  • Ensure random audits, at least twice or thrice per month, to check documentation around the BK Claimants.
  • Perform random sample checks on the communication sent/received to/from Trustees

POSITION SUMMARY

JOB RESPONSIBILITIES

REPORTING RELATIONSHIP

SYSTEMS

COMPANY OVERVIEW ABOUT ARCHER

SYSTEMS

  • Accurately review and interpret legal especially court motions/orders, affidavits, PACER reports, and legal

heirship documents.

  • Build up a quick learning curve to ensure an in-depth understanding of the Standard Operating Procedures

(SOPs) and training materials. Setup weekly connect with business for TNI in collaboration with trainers for

SOP updates & PKT requirements.

  • Create weekly/monthly reports for the audits performed on the set frequency and report out to supervisor and

business with requisite analytics & inferences. The report should be inclusive of root cause and CAPA

(Corrective Action/Preventive Action) for the defects/deficiencies identified during quality audits.

Preferred candidate profile : Bachelors degree in any field (preferably in Law/ BBA or commerce).

  • 2 - 4 Years of experience in a US-based multinational corporation.
  • Project management experience or certifications are highly desirable.
  • ISO 9001 onwards any such certification is preferrable.

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