Cloud Managed Services Engineer

1 week ago

Hyderabad, Telangana, India NTT DATA Global Delivery Services Ltd Full time ₹ 4,50,000 - ₹ 9,00,000 per year

Cloud Managed Services Engineer (L2)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cloud Managed Services Engineer (L2) at NTT DATA, you'll play a critical role in ensuring our clients' cloud infrastructure runs smoothly. You'll proactively monitor, identify, investigate, and resolve cloud-based incidents and service requests. Applying your technical expertise, you'll handle second-line support for incidents and requests with medium complexity, ensuring we meet our service level agreements (SLAs).

Your daily activities will include monitoring work queues, resolving incidents in a timely manner, and updating tickets with the tasks performed. You'll identify and analyze issues before they impact our clients, provide second-level support, and work closely with other teams and clients to extend necessary support. Your role is vital in executing changes with identified risks and mitigation plans, ensuring the smooth operation of our clients' cloud infrastructure.

You'll also be responsible for leading client escalations for operational issues, contributing to the change management process, and ensuring all changes have proper approvals. Additionally, you'll plan and execute approved maintenance activities, audit and analyze incident tickets for quality, and produce trend analysis reports to identify tasks that can be automated, reducing ticket volumes and optimizing effort.

Collaboration is at the heart of what we do. You'll work with automation teams to optimize efforts, coach the Service desk and L1 teams on technical and behavioral skills, and establish monitoring for client infrastructure. Your proactive approach will ensure that problems and errors are identified before impacting clients, creating a positive experience throughout their journey with us.

To thrive in this role, you need to have:
  • Experience in Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
  • Moderate experience in managed services and knowledge of ticketing tools like ServiceNow.
  • Knowledge of management agents, redundancy concepts, and supported. technical domains like Network, DATA Center, Telephony, Exchange, Storage, Cloud, and Backup.
  • Strong planning skills with an ability to adapt to changing circumstances.
  • Ability to communicate and work effectively across different cultures and social groups.
  • Active listening skills, including paraphrasing and probing for further relevant information.
  • Positive outlook and ability to thrive in a pressurized environment.
  • Willingness to work longer hours when necessary and maintain a client-focused approach.
  • Bachelor's degree in information technology/computing or equivalent work experience.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us.

  • Cloud Managed Services Engineer

    1 week ago

    Hyderabad, Telangana, India NTT Ltd. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAAs a Cloud...

  • Cloud Engineer

    4 days ago

    Hyderabad, Telangana, India, Telangana Tata Consultancy Services Full time

    Role - Azure cloud enggExp- 7-10location - Pan IndiaKey Responsibilities Incident & Problem Management: Handle and resolve escalated technical issues from L1 support, conduct root-cause analysis for incidents, and implement corrective actions. Experience using ITIL tools like Service Now. Azure Service Management: Troubleshoot and manage various Azure...

  • Senior Salesforce Business Analyst

    2 days ago

    Hyderabad, Telangana, India, Telangana Cloud Epitome Full time

    Role SummaryAs a Business Analyst on our Service Cloud Support Team, you'll be the first point of contactfor all Service Cloud support requests. You'll play a critical role in ensuring our support queue iswell-managed and that our team is focused on solving the most impactful problems. Your mainresponsibilities will include reviewing and triaging all...

  • Business Development Manager(Cloud Services)-Hyderabad

    1 week ago

    Hyderabad, Telangana, India HRBRO PLACEMENT SERVICES Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    One of our reputed clients looking for BDM in Hyderabad .Business Development Manager – Cloud ServicesBusiness Development by formulating and executing effective sales strategyUnderstanding cloud services offerings from implementation to migration to monitoring and optimization.Finding target clients for services and presentation and pitching of services...

  • Cloud Services Manager

    3 days ago

    Hyderabad, Telangana, India SIS Software Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    JOB TITLE:Cloud Services ManagerREPORTS TO:MDWORK SCHUDLE:Monday to Friday, 09:30 AM – 06:00 PMLOCATION:Hyderabad/TelanganaRole OverviewWe are looking for an experienced Client Services Manager (Cloud Services Manager) to oversee client relationships, ensure high-quality service delivery, and drive customer satisfaction. This role will be responsible for...

  • DevOps/Cloud Infrastructure Engineer

    7 days ago

    Hyderabad, Telangana, India Acharyaconsulting Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Description : DevOps / Cloud Infrastructure Engineer (AWS HIPAA Specialist) Pertinent Healthcare Business Solutions DentTracks is looking for an experienced DevOps / Cloud Infrastructure Engineer (AWS HIPAA Specialist) to design, build, and maintain our secure, scalable, and HIPAA-compliant SaaS infrastructure. If you thrive on solving complex...

  • Cloud Service Manager

    1 week ago

    Hyderabad, Telangana, India OpenText Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Opentext - The Information CompanyTogether, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered...

  • Azure Cloud Infrastructure Engineer

    24 hours ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Dear CandidateGreetings from TATA Consultancy ServicesJob Openings at TCSSkill - Azure Cloud Infrastructure Engineer (Azure, Kubernetes, Terraform)Exp range - 8 yrs - 10yrsLocation- Hyderabad / Pan IndiaNotice period ImmediatePls find the Job Description below.Experience in cloud engineering, infrastructure architecture, or platform engineering...

  • AWS Cloud Engineer

    4 days ago

    Hyderabad, Telangana, India, Telangana Tata Consultancy Services Full time

    Role - AWS Cloud EngineerExp - 6-10 yearLocation - Bangalore/ HyderabadAn AWS CloudOps role involves providing advanced technical support for AWS cloud infrastructure, handling escalated incidents, performing troubleshooting and root cause analysis, managing operational tasks like patching and backups, and collaborating with L1/L3 teams and clients. Key...

  • Oracle Cloud Infrastructure

    3 days ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Experience: 4-12 YearsLocation: Pan IndiaJob Description:We are looking for a skilled and dynamicVisual Builder Cloud Service Engineer, working withOracle Cloud Infrastructure (OCI). In this role, you will be responsible for designing, developing, deploying, and maintaining Visual Builder applications and services within Oracle's cloud ecosystem. This...