Salesforce Solution Architect

2 days ago

Bengaluru, Karnataka, India Calix Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Calix provides the cloud, software platforms, systems and services required for communications service providers to simplify their businesses, excite their subscribers and grow their value.

Our Business Transformation team aspires to be a leader by applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our employees and customers. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility. As the Salesforce Solution Architect, you will lead the design and delivery of scalable, high-impact Salesforce solutions that support our business transformation goals. You will act as a strategic partner to business stakeholders and technical teams, ensuring Salesforce capabilities are leveraged to drive operational efficiency, customer engagement, and innovation.

Responsibilities:

  • Lead end-to-end solution design across all Salesforce clouds (Sales, Service, Experience, etc.) including Data Cloud and Agentforce.

  • Translate complex business requirements into scalable, maintainable Salesforce solutions.

  • Collaborate with business stakeholders, product owners, and technical teams to define solution architecture.

  • Provide consultation on various aspects of the Salesforce product and solutions based on business requirements.

  • Create and maintain solution blueprints, process flows, and functional specifications.

  • Ensure alignment with Salesforce best practices, governance, and enterprise architecture standards.

  • Support Agile delivery teams by providing guidance on user stories, acceptance criteria, and solution integrity.

  • Stay abreast of emerging Salesforce trends and technologies, advocating for their adoption where beneficial to the organization.

  • Participate in roadmap planning, release management, and change control processes.

Qualifications:

  • Education: Bachelor's degree in Business, Information Systems, Computer Science or related field

  • Experience:

    • 8+ years of experience in CRM or enterprise systems, with 5+ years in Salesforce solution design.

    • Proven track record of delivering large-scale Salesforce implementations in complex environments.

    • Experience working in Agile/Scrum environments and cross-functional teams.

    • Experience using JIRA & Confluence tools for work and knowledge management

  • Salesforce certifications (preferred in order)

    • Admin

      • Platform Administrator

      • Platform Administrator II

      • Platform App Builder

    • Consultant

      • Sales Cloud Consultant

      • Service Cloud Consultant

      • Experience Cloud Consultant

      • Data Cloud Consultant

    • Development

      • Platform Developer

    • Architect

      • Application Architect

      • System Architect

  • Skills:

    • Strong analytical and problem-solving skills, with the ability to navigate ambiguity and drive clarity

    • Excellent communication and stakeholder management skills.

    • Ability to balance strategic thinking with hands-on solutioning.

    • Familiarity with integration patterns, data migration, and change management.

Why Join Us?

  • Be a key player in shaping our digital transformation journey.

  • Work with a collaborative, forward-thinking team.

  • Access to ongoing professional development and Salesforce certifications.

  • Competitive compensation and benefits.

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