Hiring For International voice process/ UK Sal upto 5.5LPA

3 hours ago

Bengaluru, Karnataka, India Rivera Manpower Services Full time ₹ 2,50,000 - ₹ 5,50,000 per year

HI Warm Greetings ,

We are hiring candidates with 1year of experience in International Voice Process.

  • Shift: UK Shifts
  • Immediate Joiners Only

Limited opportunities available

Call or WhatsApp:

DIVYA

(WhatsApp the CV if number is busy)

Call Center Representative will be responsible for performing written and verbal verification of employment. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.

Position Overview:

Processing the allocated files for:

  • Verification of Employment- by calling the borrowers Employers and verifying their employment details provided to the client.
  • Evidence of Insurance- by calling Insurance Agencies to get the Hazard Insurance policy updated
  • Payoff Demand- by calling other lenders to get an updated payoff statement for the borrowers previous loan.

Essential Job Functions:

  • Processing the allocated files for Verification of Employment/Evidence of Insurance/Payoff Demand
  • Faxing Authorization forms
  • Receiving inbound calls
  • Meeting same day turn times
  • Data Entry, outbound calls, receiving inbound calls

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Accurately verify employment history for borrowers by following all policies and procedures
  • Analyze data to spot anomalies with the returned verifications.
  • Respond to incoming calls and e-requests timely and accurately
  • Make outbound calls as necessary
  • Meet productivity and quality goals set by the department.
  • Follows all workflows and appropriately document orders.
  • Provides timely and accurate information to incoming customer calls/electronic requests.
  • Assists other team members as needed.
  • Participates in skills training, as requested.
  • Adheres to, and maintains compliance with, all Federal, State, and local laws and Universal policies and procedures.
  • Ensures safety and confidentiality of Employees, property, and data.
  • Performs other related duties as required and assigned.

Requirements:

  • Excellent written and verbal communication skills and ability to articulate complex issue
  • Customer Service, Computer Skills, Time Management
  • Experience in US mortgage domain preferred
  • Detail oriented and excellent organizational skills
  • Quick learner to keep up with the fast-paced mortgage industry
  • Able to prioritize multiple tasks and manage time
  • Problem-solver with strong analytical skills
  • Adheres to directives, procedures, and standards
  • Ability to work in a paperless environment
  • Computer proficiency including Microsoft Office Product Suite
  • Candidates must be available to work outside of normal business hours when necessary
  • Flexible to work in night shifts and weekends

Regards,

DIVYA

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