Devops Engineer

Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients
from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science
& healthcare industries. 
Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep
technology and domain experts, and global teams. Incedo University, our learning platform, provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager, a technical architect or a domain expert based on your
skills and interests. 
Our Mission is to enable our clients to maximize business impact from technology by

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

Be a stake holder in application architecture, design, design review, writing code, code review, continuous 
integration, continuous deployment.  
Should be able to review customer issue logs, inspect both backend and front-end code, and conduct 
relevant tests if required. 
Advanced Troubleshooting: Diagnose and resolve complex issues related to the cloud application, involving 
in-depth knowledge of the application architecture and infrastructure. 
Root Cause Analysis: Conduct thorough root cause analyses for recurring issues, implement preventive 
measures, and provide insights for continuous improvement. 
Automation and Scripting: Develop and utilize scripts and automation tools to streamline processes, 
improve efficiency, and reduce manual intervention in issue resolution. 
Documentation: Maintain comprehensive documentation for troubleshooting procedures, system 
configurations, and resolutions to facilitate knowledge sharing and future reference. 
Incedo Inc.
Customer Communication: Effectively communicate with customers, providing clear and timely updates 
on issue resolution progress and collaborating on preventive measures. 
You will be responsible for High Performance, Scalable, Robust, and Secure Common SaaS Framework 
based on AWS/OCP infrastructure. This framework allows customers to configure provision, upgrade & 
monitor various network functions in carrier grade enterprise & telecom networks.  
Security and Compliance: Ensure the security of systems and applications, adhere to compliance 
requirements, and implement best practices for data protection. 
Collaboration: Collaboration with internal and external stakeholders. Work closely with development, QA, 
and operations teams to foster a culture of collaboration and continuous improvement. Collaborate with 
client's team to gather the requirements. 
Training and Mentorship: Provide guidance and mentorship to junior team members and promote 
knowledge sharing within the organization. 
Troubleshoot and fix any customer issues identified internally or in the production deployments. 

Skills Requirements:

• Experience with DevOps tools such as Jenkins, Git, or Docker.
• Understanding of agile software development methodologies and continuous integration/continuous deployment (CI/CD) pipelines.
• Familiarity with cloud infrastructure technologies such as load balancers, auto-scaling, or containers.
• Knowledge of automation scripting and configuration management tools such as Ansible, Chef, or Puppet.
• Must have excellent communication skills and be able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
• Must understand the company's long-term vision and align with it.
• Provide leadership, guidance, and support to team members, ensuring the successful completion of tasks, and promoting a positive work environment that fosters collaboration and productivity, taking responsibility of the whole team.

Qualifications 

• 4-6 years of work experience in relevant field
• B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred 

We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.