Clinical Manager

Role Objective:

The Clinical Manager for Homecare Services is responsible for overseeing the daily operations of homecare services, ensuring the delivery of high-quality care to patients in their homes. This role involves managing and supporting a team of caregivers and nursing staff, coordinating patient care plans, and ensuring compliance with healthcare regulations and standards.

Key Responsibilities:

1. Staff Management:

• Supervise and support caregivers and nursing staff, providing guidance, training, and performance evaluations.
• Ensure staff adherence to company policies, procedures, and standards of care.
• Coordinate with vendors for staffs scheduled for going on leaves & planned replacements .
• Address and resolve any fitment issues or conflicts between patient families & staff promptly.

2. Patient Care Coordination:

• Undertake clinical assessment of patient on call or at the residence or location of patients within 2 hours of the lead being shared.
• Oversee the development and implementation of individualized recommended patient care plans.
• Monitor patient progress and inform CMO & get the required changes in a care plans as necessary.
• Conduct regular monthly visits to patients' homes to assess care quality and patient satisfaction & staff safety.
• Ensure effective communication between caregivers, nursing staff, patients, and their families.

3. Quality Assurance:

• Ensure compliance with quality assurance programs to maintain high standards of care.
• Implement and monitor Conduct self-audits and reviews of patient documentation and records.
• Address any issues or deficiencies identified during self-audits and ensure corrective actions are taken.

4. Training and Development:

• Conduct and facilitate online refresher training once a month and professional development & patient care for active caregivers and nursing staff.
• Stay updated with industry trends, advancements, and best practices in homecare services.
• Promote a culture of continuous learning and improvement among caregivers & nurses during your monthly visit. .

5. Administrative Duties:

• Maintain accurate and up-to-date patient and staff records.
• Prepare and submit reports on staff performance, patient care.
• Manage budgets and resources effectively to ensure cost-efficient operations.

6. Communication and Collaboration:

• Serve as a point of contact for patient and family concerns, ensuring timely and satisfactory resolution.
• Foster strong relationships with patients, families, other stakeholders & healthcare providers, and vendors.

7. Mission, Vision, and Values:

• Adhere to and express the mission, vision, and values of the organization in all interactions and responsibilities.
• Promote a positive and supportive work environment that aligns with the organization's goals and objectives.

8. Confidentiality and Data Protection:

• Protect client information and maintain strict confidentiality at all times.
• Ensure all patient records and sensitive information are securely stored and handled in compliance with relevant data protection and company policies.
• Train staff on confidentiality protocols and monitor adherence.

Qualifications:

• Education: BSC/GNM Nursing.
• Experience: Minimum of 2 years of experience in homecare services,
• Licensure: Current RN license in the state.
• Skills: Strong leadership and management skills, excellent communication and interpersonal abilities, and a thorough understanding of homecare regulations and standards.

Personal Attributes:

• Compassionate and patient-centered approach to care.
• Ability to work collaboratively in a team-oriented environment.
• Strong organizational and problem-solving skills.
• High level of integrity and professionalism.

Working Conditions:

• Full-time position.
• Combination of office-based work and field visits to patients' homes.
• Travel within the service area as required.