Clinical Manager
5 days ago
Role Objective:
The Clinical Manager for Homecare Services is responsible for overseeing the daily operations of homecare services, ensuring the delivery of high-quality care to patients in their homes. This role involves managing and supporting a team of caregivers and nursing staff, coordinating patient care plans, and ensuring compliance with healthcare regulations and standards.
Key Responsibilities:
1. Staff Management:
- Supervise and support caregivers and nursing staff, providing guidance, training, and performance evaluations.
- Ensure staff adherence to company policies, procedures, and standards of care.
- Coordinate with vendors for staffs scheduled for going on leaves & planned replacements .
- Address and resolve any fitment issues or conflicts between patient families & staff promptly.
2. Patient Care Coordination:
- Undertake clinical assessment of patient on call or at the residence or location of patients within 2 hours of the lead being shared.
- Oversee the development and implementation of individualized recommended patient care plans.
- Monitor patient progress and inform CMO & get the required changes in a care plans as necessary.
- Conduct regular monthly visits to patients' homes to assess care quality and patient satisfaction & staff safety.
- Ensure effective communication between caregivers, nursing staff, patients, and their families.
3. Quality Assurance:
- Ensure compliance with quality assurance programs to maintain high standards of care.
- Implement and monitor Conduct self-audits and reviews of patient documentation and records.
- Address any issues or deficiencies identified during self-audits and ensure corrective actions are taken.
4. Training and Development:
- Conduct and facilitate online refresher training once a month and professional development & patient care for active caregivers and nursing staff.
- Stay updated with industry trends, advancements, and best practices in homecare services.
- Promote a culture of continuous learning and improvement among caregivers & nurses during your monthly visit. .
5. Administrative Duties:
- Maintain accurate and up-to-date patient and staff records.
- Prepare and submit reports on staff performance, patient care.
- Manage budgets and resources effectively to ensure cost-efficient operations.
6. Communication and Collaboration:
- Serve as a point of contact for patient and family concerns, ensuring timely and satisfactory resolution.
- Foster strong relationships with patients, families, other stakeholders & healthcare providers, and vendors.
7. Mission, Vision, and Values:
- Adhere to and express the mission, vision, and values of the organization in all interactions and responsibilities.
- Promote a positive and supportive work environment that aligns with the organization's goals and objectives.
8. Confidentiality and Data Protection:
- Protect client information and maintain strict confidentiality at all times.
- Ensure all patient records and sensitive information are securely stored and handled in compliance with relevant data protection and company policies.
- Train staff on confidentiality protocols and monitor adherence.
Qualifications:
- Education: BSC/GNM Nursing.
- Experience: Minimum of 2 years of experience in homecare services,
- Licensure: Current RN license in the state.
- Skills: Strong leadership and management skills, excellent communication and interpersonal abilities, and a thorough understanding of homecare regulations and standards.
Personal Attributes:
- Compassionate and patient-centered approach to care.
- Ability to work collaboratively in a team-oriented environment.
- Strong organizational and problem-solving skills.
- High level of integrity and professionalism.
Working Conditions:
- Full-time position.
- Combination of office-based work and field visits to patients' homes.
- Travel within the service area as required.
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