Senior Manager_Global Process Expert

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Act as single point of contact for all APA Process related queries and activities.

Develops, delivers and advises on processes and activities for the delivery of business change/transformation programmes, driving efficiencies and Standardization across the business;

Work Closely with FinOps VOIS SD Leads and team to identify opportunities for Digital Roadmap and efficiency gains. Coordinate with Digital tribe/RPA and other VOIS teams in governance of plan, timing & delivery. Work with FinOps VOIS Demand team to help scoping, timeline and delivery Roadmap for Digital solutions.

Act as a Process expert to contribute to Major programmes to help building the Business case.

Embeds tools and techniques for continuous improvement across the wider community as and when required;

Delivers best business practices within the organisation and builds own awareness of discipline, industry and market trends externally ;

Uses COP forum to influence internal partners by training, coaching and sharing best practices in structured problem solving, process improvement, process management and operational routines;

Builds solid relations and works closely with internal stakeholders (including VOIS FinOps Managers) to proactively identify opportunities for improvement, providing insight, recommendations and closed loop feedback reporting

Coordinate Closely with Process Governance Team and Service Delivery team to make sure that all Process Documents are updated and approved.

System and Process Transformation

Business Partnering

Governance Management

Process and Performance Analytics

Project and Programme Management

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch