Senior Manager_Global Process Expert
5 days ago
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
VOISAbout VOIS India
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Job ResponsibilitiesAct as single point of contact for all APA Process related queries and activities.
Develops, delivers and advises on processes and activities for the delivery of business change/transformation programmes, driving efficiencies and Standardization across the business;
Work Closely with FinOps VOIS SD Leads and team to identify opportunities for Digital Roadmap and efficiency gains. Coordinate with Digital tribe/RPA and other VOIS teams in governance of plan, timing & delivery. Work with FinOps VOIS Demand team to help scoping, timeline and delivery Roadmap for Digital solutions.
Act as a Process expert to contribute to Major programmes to help building the Business case.
Embeds tools and techniques for continuous improvement across the wider community as and when required;
Delivers best business practices within the organisation and builds own awareness of discipline, industry and market trends externally ;
Uses COP forum to influence internal partners by training, coaching and sharing best practices in structured problem solving, process improvement, process management and operational routines;
Builds solid relations and works closely with internal stakeholders (including VOIS FinOps Managers) to proactively identify opportunities for improvement, providing insight, recommendations and closed loop feedback reporting
Coordinate Closely with Process Governance Team and Service Delivery team to make sure that all Process Documents are updated and approved.
SkillsSystem and Process Transformation
Business Partnering
Governance Management
Process and Performance Analytics
Project and Programme Management
What's in it for youVOIS Equal Opportunity Employer Commitment
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills
Apply now, and we'll be in touch
-
Senior IT Expert
1 day ago
Pune, Maharashtra, India Datwyler Group Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSenior IT Expert - SAP Procurement & Digital SolutionsApply for JobDate:Oct 1, 2025Location:Pune, MH, IN, 411036Company:DatwylerDatwyler IT Services is the IT wing of the Datwyler Group. We work alongside the Datwyler group companies and Business units to ensure Datwyler has an IT strategy that allows us to transform our Information infrastructure to keep...
-
Senior Process Manager
6 days ago
Pune, Maharashtra, India eClerx Career Site Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Description- Senior Process Manager – Customer OperationsCustomer Operations – Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Shift Timings – Flexible 24x7 |Management Level – Senior ManagerSpecialization – International BPO, Inbound voiceeClerx is looking to hire an experienced professional with 8-12...
-
Process Expert
2 weeks ago
Pune, Maharashtra, India Vi (Vodafone Idea) Full time ₹ 20,00,000 - ₹ 25,00,000 per yearDGM_Process Expert CTC Business_Pune About VOIS: VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being...
-
Senior Process Architect
5 days ago
Pune, Maharashtra, India Barclays Full time ₹ 20,00,000 - ₹ 25,00,000 per yearStep into the role of Senior Process Architect - Technology Standards Governance. At Barclays, we are more than a Bank, we are force of progress. As a Senior Process Architect - Technology Standards Governance you will collaborate with technology teams to optimise and improve the IT service management processes involved in the delivery and support of...
-
Senior IT Expert
3 days ago
Pune, Maharashtra, India Datwyler Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDatwyler IT Services is the IT wing of the Datwyler Group. We work alongside the Datwyler group companies and Business units to ensure Datwyler has an IT strategy that allows us to transform our Information infrastructure to keep abreast with the digital needs of our group companies. With about 150 specialists at 11 locations, we are dedicated to Datwyler's...
-
Senior IT Expert
3 days ago
Pune, Maharashtra, India Dätwyler Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDatwyler IT Services is the IT wing of the Datwyler Group. We work alongside the Datwyler group companies and Business units to ensure Datwyler has an IT strategy that allows us to transform our Information infrastructure to keep abreast with the digital needs of our group companies. With about 150 specialists at 11 locations, we are dedicated to Datwyler's...
-
Senior Process Manager
3 days ago
Pune, Maharashtra, India eClerx Career Site Full timeSenior Process Manager – KYC Pune / Mumbai / Chandigarh| Full-time (FT) | Financial MarketsShift Timings: APAC/EMEA/US |Management Level: SPM| Travel Requirements: NAThe candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous...
-
Process Modelling Expert
3 days ago
Pune, Maharashtra, India MAERSK Full time ₹ 15,00,000 - ₹ 25,00,000 per yearPortfolio, Program & Project Management includes roles focused on delivering organizational projects/programs. Responsibilties include: developing program/project management best practices/templates; monitoring dependencies across multiple inter-related projects; gathering and reporting consolidated project status and financial information to leadership. May...
-
Senior Process Expert
3 days ago
Pune, Maharashtra, India A.P. Moller - Maersk Full time ₹ 5,00,000 - ₹ 15,00,000 per yearWe Offer As an employee with Maersk GSC, you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren't all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving...
-
Process Modelling Expert
1 week ago
Pune, Maharashtra, India ap moller-maersk shipping Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description Opportunity Portfolio, Program & Project Management includes roles focused on delivering organizational projects/programs. Responsibilities include:Developing program/project management best practices/templates Monitoring dependencies across multiple inter-related projects Gathering and reporting consolidated project status and...