Service Engineer

Company Overview

Reliance Retail is India's largest, fastest growing, and most profitable retailer, known for its diversified omni-channel presence and unmatched shopping experience. Catering to over 193 million loyal customers across India, the company operates 15,000+ stores in 7,000+ cities, providing superior quality products in Consumer Electronics, Fashion & Lifestyle, Grocery, Pharma, and Connectivity. With a well-trained workforce, Reliance Retail continues to expand through organic growth and strategic partnerships, positioning itself as a partner of choice for leading brands.

Job Overview

The Service Engineer - Electronic Security System position at Reliance Retail is a full-time, junior-level role, located in the dynamic cities of Bangalore, Mysuru, and Hubballi. The role demands expertise in electronic security systems and excellent customer service skills, aimed at deploying and maintaining security solutions across Reliance Retail's extensive network. A suitable candidate will have hands-on experience and understanding of networking principles, ensuring a seamless customer service experience.

Qualifications and Skills

• Knowledge of electronic security systems is critical for performing installations, repairs, and troubleshooting with confidence and accuracy (Mandatory skill).
• Customer service skills to effectively communicate with clients, assess needs, and deliver high-quality service while maintaining a positive relationship (Mandatory skill).
• Understanding of networking principles is necessary to ensure the integration and efficient functioning of security systems with other digital assets (Mandatory skill).
• Strong troubleshooting skills to swiftly identify and resolve technical issues, minimizing downtime and disruptions to operations.
• Ability to read technical diagrams is essential for accurately interpreting wiring layouts and schematics to ensure proper installation and maintenance.
• Attention to detail is crucial to guarantee precise assembly, correct settings, and proper functioning of security systems for optimum effectiveness.
• Time management skills to efficiently plan, prioritize and execute tasks, meeting deadlines while maintaining high-quality service standards.
• Strong communication skills are imperative for conveying technical information clearly and effectively to clients and team members.

Roles and Responsibilities

• Install, maintain, and repair electronic security systems, ensuring every component functions according to standards and client expectations.
• Conduct routine system testing and inspections to identify potential issues, implementing timely solutions to prevent service interruptions.
• Provide exceptional technical support to customers, addressing inquiries and resolving concerns with professionalism and attention to service excellence.
• Collaborate with the technical team to plan and execute network integration of security systems, ensuring seamless connectivity and operation.
• Document all service activities, including installations and repairs, to maintain accurate records and facilitate continued customer support.
• Stay informed of industry trends and advances in security technology to provide informed recommendations and enhance service offerings.
• Develop procedures for security system improvements and modifications based on evolving customer needs and technology upgrades.
• Ensure compliance with established health and safety guidelines throughout all phases of system setup and service delivery.
• Report to senior management on project statuses, highlighting any challenges faced and suggesting viable solutions.