Lead UX Designer

About the role :

Cimpress businesses and their in-house/third-party vendors (fulfillers) manufacture customized products that help our end-customers make an impression, be it small/medium businesses, direct customers, or resellers. In fulfilling the demand for such customized products, we are not only faced with the fulfillment problems like any other ecommerce company that ships off the shelf products, but also have the challenge of manufacturing and delivering customized products that are unique to each customers needs, on time and at the lowest possible cost.

Fulfillment Domain (in Cimpress Technology) enables fulfillers to manage production and delivery to end-customers of the widest variety of near-zero defect, mass-customized products. We deliver these objectives through highly custom manufacturing systems that dovetail with in-house developed logistics and shipping systems to provide value across the entire fulfillment spectrum to our businesses and their end customers.

We are in the process of re-imagining the entire Fulfillment Capability space and are looking for an experienced UX Designer in the B2B manufacturing/supply-chain/logistics spaces to work with our product teams as part of Cimpress Technology, to build the future of mass customization fulfillment.

As a Lead UX Designer in Fulfillment, you will be a part of the Fulfillment UX Design team, and will be responsible for the design strategy, framework and experiences we create for our customers and a wide range of users of Fulfillment software.

What you will do :

- Contribute heavily towards UX Research & Strategy

- Support in articulating a comprehensive design strategy for solving complex, multi-team and broad domain problems.

- Research and design data-backed personas, user flows, and scenarios to optimize UX.

- Contribute thought leadership and design execution towards a long-term Fulfillment product strategy and vision.

- Work closely with the design team, product managers and developers to define and refine user-centric solutions.

- Champion the User Leverage human-centered design principles to create smooth, intuitive, and accessible digital experiences for a broad range of users.

- Implement inclusive design standards for diverse user groups.

- Be hands-on at every stage of the design process from discovery through detailed design, execution, and iteration creating user flows, wireframes, pixel-perfect designs, and prototypes along the way to bring ideas to life.

- Collaborate with peers and leaders to drive cross-functional alignment, push creativity and innovation, and move the needle on established thinking.

- Hands-on Figma Prototyping from the Whiteboards / Wireframes / UI Drafts & UI Sketches in collaboration with product teams.

- Bring information to life through engaging data visualizations and interactive elements.

- Scale the Culture : Partner with the Design Guild to establish best practices, document and evangelize design processes, and stay ahead of industry trends.

Qualifications :

years of professional experience in a Senior UX designer role at B2B product focused organization, with 2 years in team leadership.

- Experience designing self-serve SaaS products that users love.

- Strong understanding of UI/UX concepts, principles, methodologies, tools, and best practices

- Experience working on the UX of complex and high-quality B2B products, preferably in the manufacturing domain

- Strong communication to articulate design decisions and rationale clearly.

- Ability to think broad about possibilities before narrowing on a solution

- Being data-inspired and running smart experiments

- Being curious, creatively bold, displaying a growth-mindset

- Were a remote first company, and we write things down is a part of our culture.

- You excel at written and spoken communication

Nice to Have :

- Formal education (bachelors/masters), preferably in the design field

- Experience working with global high-caliber product and engineering teams

- Understanding of manufacturing principles, LEAN manufacturing, logistics and shopfloor