Sr. Cloud Applications Consultant- Appworks

Your Impact:

Reporting to Technical Success Services Manager, Senior Cloud Applications Consultant is responsible for ensuring quality technical delivery that involves administration and management of the OpenText Process Automation product suite for our worldwide customers.

The role is customer-facing and requires excellent interpersonal skills with the ability to communicate with a wide range of stakeholders (internally and externally), both verbally and in writing.

What the Role offers:

• Excellent grasp of the principles of OpenText Process Automation Platform version 23.x and above
• Mandatory experience in administration and management of the OpenText Process Automation platform.
• Should have working experience on OpenText Process Automation Business Process Management (BPM) platform Entity Modelling low-code development, OpenText Process Automation Entity Modelling classic development, Business Processes, Web Services, Java Message Service (JMS) connector and integration with third party applications, Package Deployments, OpenText Process Automation Entity Representational State Transfer (REST) Application Programming Interfaces (APIs)
• Good to have working experience in the management of OpenText Process Automation Platform in Cloud Technologies like AWS or GCP or Azure with containerized deployments.
• Proficient in OpenText Process Automation and OpenText Directory Services Installation, Configuration/Administration.
• Good experience on Java, JavaScript, AngularJS, html, Xml, web services and external system integration.
• Should be able to work Independent in maintenance support, troubleshoot issue and rectify bug.
• Prior experience in developing, maintaining and customizing UI (new screen), business rules, workflow and reports using OpenText Process Automation.
• Participate in the day-to-day administration of the systems, including Incident & Problem Management, Change & Release Management.
• Proficient in the administration of SQL Server or Oracle.
• Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concepts
• Working knowledge of Unix and Windows operating systems
• Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams
• Experience with at least one of CI/CD build and deployment system (Jenkins, GitLab, GitHub or Azure DevOps GitHub, Maven)
• Strong understanding of cloud native and container based distributed systems like Kubernetes.
• Working Experience in Docker, Docker compose, Docker file.
• Relevant Experience: 5 8 years

Candidate should possess:

• Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution.
• Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.
• Strong interpersonal and people management skills
• Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task.
• Highly motivated
• Good in Communication
• Enjoy working in an international environment.
• Team player, result driven, ambitious, responsible.
• Enjoys sharing knowledge and communicating.
• Flexible to work in shifts.

What you need to succeed at:

• Represent OpenText in a professional manner to customers, partners, and other OpenText personnel always.
• Align with Technical Lead in driving major activities/milestones to successful completion within the agreed timelines.
• Proficient in conducting architecture, performance, and capacity reviews for deployed application landscape and coming up with recommendations for improvement.
• Lead & drive all major activities/milestones to successful completion within the agreed timelines.
• Improve team & delivery efficiency by meeting customer agreed KPIs & SLAs, showcasing process improvements, and identifying automation opportunities wherever needed.
• Strong hands-on in managing OpenText Process Automation applications for global customers using the ITIL framework.
• Support and report to the engagement Service Delivery Manager while assigned to active customer engagements. Regularly communicate status to the engagement project manager and proactively identify issues and preventive/remedial measures.
• Establishes relationships with client technical counterparts. Participates in weekly and monthly client service delivery meetings including escalation calls.
• Work in conjunction with colleagues from different teams of OpenText including product support, engineering, product management & Cloud Ops Teams (like DB, Storage, network, etc.)
• Prepare, maintain, and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep delivery managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements
• Provide knowledge transfer to team members, train staff personnel, provide on-the-job guidance and mentoring and conduct training sessions to customer personnel when authorized by management.
• Adhere to processes and methodologies to perform the required function. Report deviations from defined processes to the engagement project manager and recommend associated improvements.