Senior Front Office Associate

We are looking for a highly skilled and experienced Senior Front Office Associate to join our team. The ideal candidate will have 2-5 years of experience in front office operations, preferably in the hospitality industry.

Roles and Responsibility

• Manage front office operations, including reception, concierge, and bell captain duties.
• Coordinate with various departments to ensure seamless service delivery.
• Handle guest complaints and resolve issues professionally.
• Maintain high customer satisfaction through excellent service.
• Supervise and train junior staff members to enhance performance.
• Implement effective communication strategies to improve teamwork.

Job Requirements

• Proven experience as a Front Office Associate or similar role.
• Strong knowledge of front office operations and procedures.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Basic computer skills and proficiency in Microsoft Office.
• High school diploma or equivalent required; degree preferred.