Innovation Architect

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Infrastructure Architects are the key link between Kyndryl and our clients. You're in a technical leadership role, uniting and guiding stakeholders from clients, governance, and project executives to delivery and sometimes even the vendors who work with the client. You'll be there from the start of a project — understanding what's needed and figuring out the best technical solution. And you'll be there at the finish, delivering the right product on time and within budget.

As an Infrastructure Architect, you'll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, you're the subject matter expert – consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, you're the tech leader for implementation.

At Kyndryl we support all major cloud platforms, so you'll get the chance to use everything you know – and then some. You'll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. You'll learn a lot here, and if you want to work toward certifications there are plenty of opportunities.The rewards for all this are many. You'll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients.

Your future at Kyndryl

This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It's a great chance for database administrators or other techs to break into the cloud. It's also a solid path to become enterprise or chief architect or a distinguished engineer Whatever you see for yourself, you'll find the opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Experience

• Having 8+ years of Experience in Strong architectural understanding of Hybrid Cloud ecosystems (Azure/AWS/GCP/VMware)
• Infra Automation: Ansible, Terraform, PowerShell, Python
• CI/CD & DevOps: Git, Jenkins, GitHub Actions, Azure DevOps
• Observability & Monitoring: Dynatrace, Datadog, Elastic, ServiceNow ITOM, Splunk, SolarWinds, Prometheus/Grafana
• AI Ops Platforms: Moogsoft, BigPanda, BMC Helix, ServiceNow Predictive Intelligence
• Container & Orchestration: Docker, Kubernetes (optional but beneficial)
• Strong understanding of Service Desk, ITSM/ITIL, Incident/Problem/Change Management, CMDB, Asset & Endpoint Management.
• Leadership & Behavioral
• Ability to translate technology improvements to business value.
• Strong stakeholder management, influencing & consulting skills.
• Comfortable leading workshops, POCs, innovation labs, and presenting to senior executives.
• Structured problem-solving and program management mindset.

Preferred Technical and Professional Experience

Innovation & Modernization Strategy

• Develop innovation roadmap in partnership with service line owners, account teams, and customers.
• Evaluate emerging technologies (AI Ops, Observability platforms, Containerization, Infrastructure as Code, Service Reliability Engineering, Zero Trust, etc.) and define adoption use-cases.
• Convert operational pain points into improvement initiatives with measurable business outcomes (SLA, MTTR, Cost-to-serve, Stability, Automation rates).

Solution Architecture & Design

• Architect future-state operating models for hybrid IT (On-Prem, Cloud, Edge).
• Lead design and implementation of automation workflows, runbooks, self-heal and self-service capabilities.
• Define technical standards, integration patterns, and reference architectures for infrastructure services.
• Conduct architecture reviews and ensure compliance with security, regulatory, and performance requirements.

AI Ops, Automation, and Observability

• Drive adoption of AI/ML-powered Ops, predictive analytics, event correlation, anomaly detection, and incident auto-remediation.
• Lead automation strategy across Service Desk, Endpoint, Network, Servers, Cloud, Storage, and Backup operations.
• Champion Observability frameworks using metrics, traces, logs, dashboards, and service maps.

Platform and Service Engineering

• Build reusable, scalable, and modular platform components (IaC templates, reusable scripts, monitoring frameworks, playbooks).
• Drive standardization across service lines to reduce fragmentation and technical debt.
• Collaborate with Product & Engineering teams to launch new managed service offerings.

Stakeholder Engagement & Governance

• Work directly with CXO, Architects, and Client Transformation Leaders to shape strategic outcomes.
• Present innovation proposals, prototypes, business cases, and benefit realization progress.
• Run Value Realization and Continuous Improvement governance models for accounts.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.