Helpdesk Administrator

2 weeks ago

Bengaluru, Karnataka, India Check Point Software Full time US$ 60,000 - US$ 1,80,000 per year

Why Join Us?

Check Point is seeking a proactive and technically skilled
Helpdesk Engineer with proven experience
to provide internal IT support for employees across global offices.

This role requires strong troubleshooting abilities, excellent communication skills, and hands-on experience with enterprise IT tools and environments.

Key Responsibilities

  • Deliver technical support for Microsoft Windows-based systems (desktops, laptops, and servers).
  • Provide technical support for Mac OS environments, including setup, configuration, and integration with enterprise systems.
  • Install, configure, and troubleshoot Windows OS, enterprise applications, and hardware devices.
  • Manage and troubleshoot Active Directory, Azure Active Directory , Intune, and MDM solutions.
  • Perform advanced troubleshooting and root cause analysis for complex technical issues, including network connectivity, VPN, and authentication problems.
  • Handle licensing inventory, compliance checks, and software deployment.
  • Support collaboration tools (Microsoft Teams, Outlook, Exchange) and resolve escalated configuration issues.
  • Communicate effectively with employees via phone, email, and chat in English.
  • Document incidents and resolutions in ticketing systems (e.g., JIRA).
  • Contribute to process improvements and implement best practices for IT service delivery.

Qualifications

  • 4+ years of experience in IT support or Helpdesk roles within enterprise environments.
  • Strong knowledge of Windows OS, Active Directory, Azure AD, and Intune.
  • Solid experience with Mac OS administration and troubleshooting.
  • Experience with MDM solutions, endpoint security, and asset management.
  • Familiarity with cloud technologies (Microsoft 365, Azure) .
  • Excellent troubleshooting and problem-solving skills, including root cause analysis for complex issues.
  • Strong communication skills and ability to work under pressure.
  • Knowledge of Linux – advantage.

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