Inviting Application For Customer Service

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Genpact Inviting Applications for Process Associate, Devops || Hyderabad

• Work location: Hyderabad (Only work from office)
• Shifts: Flexible with any shift

Responsibilities:

* Investigative Analysis: Assess large datasets to identify trends and anomalies indicating potential malicious activities or policy violations. Utilize critical thinking to establish relevant evidence for investigations.

* Compliance Oversight: Review API product datasets, ensuring compliance with platform policies and highlighting inconsistencies.

* Intelligence Reporting: Produce high-quality intelligence reports and assessments, managing sensitive data, and communicating findings to internal and external stakeholders.

* Multi-tasking & Prioritization: Manage multiple investigations independently, prioritizing time effectively to meet deadlines.

* Clear Communication: Clearly communicate investigative findings to leadership through written and verbal reports, adapting communication for various audiences. English fluency is a must.

* Methodical Investigation: Employ various methodologies (on and off platform) to understand abuse patterns and attribute responsible parties.

* Self-Motivation & Initiative: Demonstrate self-drive in investigative processes, following leads independently with minimal guidance, and understanding complex problems.

Qualifications we seek in you:

* Technical Grads are preferred

* Relevant experience in investigations, risk, fraud, or related fields. Ability to draft investigative reports, work independently, and collaborate within a cross-functional team.

* Strong analytical/coding and communication skills.

* Ability to be flexible, multitask and learn in a fast-paced environment.

* Customer-focused and can demonstrate understanding and empathy.

* Creative problem solver with excellent troubleshooting skills.

* Self-driven nature with strong attention to detail and follow-through.

Preferred qualifications

* Proficient in data-driven problem-solving, utilising search tools, OSINT research methods, and investigative tools like QRadar, Splunk etc.

* Experience in IT Security or Networking; background in cybercrime investigations, and experience with research-driven insights in a fast-paced environment

* Lean & Six Sigma Methodologies

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.