CSE (Customer Support Executive)

1 week ago


Bengaluru, Karnataka, India TalentGrade Full time ₹ 3,00,000 per year

Company: SANATANA SOFTECH

Location: Magadi Road, Bangalore

Experience: Fresher / Experienced

Salary: ₹2.5 LPA

About the Role

SANATANA SOFTECH is seeking enthusiastic and customer-focused individuals to join our team as Customer Support Executives. In this role, you will handle customer queries, provide accurate information, resolve issues, and ensure excellent customer satisfaction.

Key Responsibilities

  • Handle inbound and outbound customer calls, emails, and chats professionally.
  • Understand customer requirements and provide appropriate solutions.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Escalate unresolved queries to the concerned department for quick resolution.
  • Ensure high levels of customer satisfaction by delivering prompt and effective support.
  • Meet performance metrics such as response time, resolution time, and customer feedback.

Requirements

  • Minimum qualification: 12th Pass / Graduate in any stream.
  • Strong communication skills in English and regional languages (Kannada preferred).
  • Good problem-solving and interpersonal skills.
  • Basic computer knowledge and ability to work with MS Office and CRM tools.
  • Freshers are welcome; prior customer service experience is an added advantage.

What We Offer

  • Competitive salary of ₹2.5 LPA.
  • Training and mentorship for freshers.
  • Growth opportunities within the organization.
  • Supportive and collaborative work environment.

pls send your cv

Job Type: Full-time

Pay: ₹20, ₹21,000.00 per month

Work Location: In person



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