Apprentice

3 days ago

Delhi, Delhi, India SITA Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Overview
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

An Apprentice will be working in a dynamic environment with exposure to various aspects of information technologies tools including, administration, customer service, reporting and network management while gaining hands-on experience, learning from seasoned professionals and mentors and developing technical skills.

Key Responsibilities

  • Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed.
  • Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.
  • Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data.
  • Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.
  • Dashboard Maintenance: Maintain tool dashboards used by the team.
  • Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident management.
  • Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required.
  • Primary troubleshooting network connectivity issues, ensuring proper network configurations.
  • Readiness to work in rotational (Day and Night) shifts in team that provides 24x7 Support

Qualifications
EXPERIENCE

Knowledge & Skills

  • Excellent customer communication skills both verbal and written in English.
  • Fundamental understanding of computers and technology is essential.
  • Knowledge of networking and web standards such as DNS, DHCP, TCP/IP,HTTPS
  • Technical awareness in computer systems, software, and hardware.
  • Ability to quickly learn new technologies.
  • Excellent interpersonal skills, capable of working collaboratively in a team environment.
  • Good knowledge of MS office.
  • A proactive approach to problem-solving and a willingness to take on new challenges.

PROFESSION COMPETENCIES

  • Info Gathering
  • Customer Service and Service Excellence Attitude
  • Technical Communication and aptitude

CORE COMPETENCIES

  • Adhering to Principles & Values
  • Communication
  • Creating & Innovating
  • Customer Focus
  • Results Orientation
  • Teamwork

Education & Qualifications

  • Diploma / Graduate degree with a preference for candidates holding a technical degree (Computer Science Electronic Engineering or equivalent Telecommunications in country qualification)
  • Any technical Certification/Exposure to Technologies is desirable.

  • Graduate Apprentice Trainee

    2 weeks ago

    Delhi, Delhi, India Manufapp Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Company DescriptionManufApp is an AI-driven cloud-based solution that helps manufacturers optimize their operations by increasing throughput, reducing expenses, and optimizing inventory. Our focus is on intelligent manufacturing, and our goal is to help businesses have better control over their operations.Role DescriptionThis is a full-time on-site role for...

  • Apprentice - Proctor Agent

    7 days ago

    Delhi, Delhi, India ETS Full time US$ 40,000 - US$ 60,000 per year

    About ETSETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including...

  • Apprentice - Technology Associate

    3 days ago

    Delhi, Delhi, India ETS Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    About ETSETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including...

  • Apprentice - Administrative Coordinator

    1 day ago

    Delhi, Delhi, India ETS Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About ETSETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including...

  • Human Resources Apprentice

    2 weeks ago

    Delhi, Delhi, India Naukri Hospitality Jobs Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    We are looking for a highly motivated and enthusiastic individual to join our team as a Human Resources Apprentice in the hospitality industry.The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a strong passion for learning and growing with the organization.Roles and ResponsibilityAssist in recruitment...

  • BE Mechancinal

    2 days ago

    Delhi, Delhi, India Harsh Placement Services Full time ₹ 1,50,000 - ₹ 3,00,000 per year

    Job Description: Apprentice B.E - 06 nos. (Male Only)   Freshers with good command over english.Stipend Rs./- per monthConveyance Rs./-No other facility. Production, Manufacturing, Maintenance   Full TimeEducation -B.E (Mechanical)   Salary Range Conveyance   Exp - 0 to 0.6 (Fresher Candidate require )   Duty Hours - 8 Hours...

  • Digital Marketing Apprentice

    2 weeks ago

    Delhi, Delhi, India Evoluz Global Solutions Full time ₹ 2,00,000 - ₹ 2,50,000 per year

    Job Description About Evoluz Evoluz Global Solutions is a fast-growing global Zoho implementation and digital transformation company. We work with partners and clients across the USA, Australia, South Africa, Europe, and India. Our projects span CRM, automation, and digital marketing — helping businesses scale with technology and smart marketing. Role...

  • Work With JW Marriott Hotel New Delhi Aerocity

    2 days ago

    Delhi, Delhi, India wwwhospemagme Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    looking for the Below positions :Apprentice - KitchenF&B AssociatesApprentice - F&B ServiceFront Office Associates (AYS)Housekeeping AssociatesApprentice - HousekeepingReservation AssociateSpa ReceptionistSpa Therapist (Male)Spa Therapist (Female)

  • Apprentice – Finance

    3 days ago

    Delhi, Delhi, India myGwork - LGBTQ+ Business Community Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    This job is with Clifford Chance, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Job DescriptionKey ResponsibilitiesLearn to work with a team on matters related to Day to Day Treasury Operations like Weekly Cash Report, Bank Credit Ratings, Training...

  • Volunteer - School Visit

    1 day ago

    Delhi, Delhi, India TAP Full time

    About The Apprentice Project (TAP)The Apprentice Project (TAP) is a Great Place to WorkⓇ certified, for-impact organization. We are determined to transform government & low-income schools by offering holistic development for all children. Our vision is to revolutionize education by fostering 21st-century skills through innovative and inclusive learning...