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Dealer Performance Lead
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In India, MSXI is working closely with all top auto companies across the industry spectrum of passenger cars, commercial vehicles, 2 wheelers, 3 wheelers, farm and construction equipment. It is a merit-based organization with high opportunities of growth for the deserving individuals. MSXI have their registered offices in Gurugram and Mumbai.
A) Increasing % of platinum dealers under QLQD (Quality Leadership through Quality Dealership) Capturing of WOW stories, best practices at the dealership Selecting of WOW stories and best practices from set of dealers & sharing it with Area Manager Identification of key gaps on sales process, sales staff, and customer experience Review of action plan for key gapsB) Improve Customer Experience (CX) Analysis on top Level One (L1) & Level
Two (L2) drivers affecting CX Action plan to improve top L2 drivers ex: Salesperson behaviour - what are the top L2 drivers? Review action plan on weekly basis. Track drivers' improvement on monthly basis Tracking of
Non promoters for buyer and Non buyer in DT dealerships and ensuring weekly action plan Training on importance of recovery process to Dealer Sales Manager (DSM) steps involved in recovery process to the dealership by DSM Tracking of detractor recovery by Dealer Sales Manager and PDCA(Plan-Do-Check Action) Sensitizing dealers DSMs/DO's regarding importance of CLF (Closed Loop Feedback) meeting Find out the source for conducting CLF meeting in all the dealerships and do PDCA Reviewing daily dashboard & data dump Training of new DSM/CCE on process adherence & quality using digital tool (scale up). C) Improve Productivity of Sales Executives Reviewing skill level of DSE's (Dealer Sales Executives) using skill matrix report and excel sheet provided by HO Identifying the DSEs having skill level 1 and skill level 2 Prioritizing Skill Level 1 DSEs for skill level training Explaining the importance of skill training Coordinate with Regional Team to finalize training day/date Ensure all DSEs attend training program Obtain feedback from the DSEs on training content and delivery and communicate the same to HO for PDCA Test evaluations post training to be scheduled at the dealership Reviewing the Dealer Sales Manager (DSM) dashboard for competition and leakage drivers Sensitising the Dealer Owner & DSM on leakage drivers Ensuring action plan by DSM for leakage driver improvement Correct retail and enquiry mapping against correct DSE Employee master sheet updation monthly.
C) Improve Productivity of Sales Executives Reviewing skill level of DSE's (Dealer Sales Executives) using skill matrix report and excel sheet provided by HO Identifying the DSEs having skill level 1 and skill level 2 Prioritizing Skill Level 1 DSEs for skill level training Explaining the importance of skill training Coordinate with Regional Team to finalize training day/date Ensure all DSEs attend training program Obtain feedback from the DSEs on training content and delivery and communicate the same to HO for PDCA Test evaluations post training to be scheduled at the dealership Reviewing the Dealer Sales Manager (DSM) dashboard for competition and leakage drivers Sensitising the Dealer Owner & DSM on leakage drivers Ensuring action plan by DSM for leakage driver improvement Correct retail and enquiry mapping against correct DSE Employee master sheet updation monthly. We are looking for MBA pass out/MBA Fresher candidates (who have completed their Full time PG degree in 2019 to MBA pass out//MBA Fresher from any stream / specialization is eligible to apply for this position.
We are looking for immediate joiners or who can join us in 15 days. Open for extensive traveling across the regionOpen to work 6 days a week. Regional language fluency is preferred.
Male applicants are preferred.
