Senior Analyst

ServiceNow CSM Developer – Deloitte Support Services Private Limited

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Responsibilities:

Strategic

• Strong technical skills regarding technical topics and remote collaboration skills are critical to this role.
• Demonstrates an ability to deliver on project commitments.
• Produces work that consistently meets quality standards.
• Must have hands on CSM module of ServiceNow.
• Must have integration experience.
• Must have knowledge of UI builder and Workspace configuration in ServiceNow.
• Should have hands-on experience in Business Rules, Script Include, ACLs, and all server-side scripting in best practice.
• Knowledge of Domain separation in ServiceNow is add-on.

Operational

• Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
• Should have a good understanding of Agile/SAFe Methodologies.
• Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
• Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.
• Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.
• Should have REST/SOAP Web Services integration experience.
• Good to have knowledge on following ServiceNow applications.
• Discovery – On-Premises & Off- Premises
• ServiceNow Orchestration
• ITOM - IT Operations Management
• SPM/ITBM – IT Business Management
• HRSD (HR Service Delivery Fundamentals)
• ServiceNow Event Management
• Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS))
• Maintain pace with ServiceNow versioning.
• Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
• Maintain and adhere to source code, configuration management, release management and software development best practices.
• Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
• Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management.
• Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training
• Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows.
• Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.
• End-to-end ownership of Solutioning for current & new opportunities (starting from requirement analysis to proposal delivery).
• Working with SMEs, Leads, Managers, Resources & Project/Delivery Manager (in case of specific inputs for solution) on finalizing the solution and estimates.
• Work with Project/delivery managers to build POC (proof of concept), prototype and sample development.
• Work with project/delivery managers to devise the timeline/schedule for executing the project.
• Working as a bridge between the Client & Delivery team during the transition of the won opportunities. And supporting delivery team in initial stages of the Discovery Phase, including discovery agenda finalization, facilitation material preparations, dry runs and actual engagement.
• Timely & quality delivery of opportunities
• Should have good understanding and should be up to date on ServiceNow latest releases, features and issues.
• Should be always align to the best practices and thrive towards innovative solution. Should have niche understanding of the ITIL processes and should be able to relate with the stakeholder requirements.

The team

At Deloitte, we're all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Location: Hyderabad

Work shift Timings: 11 AM to 8 PM

Qualifications

• Bachelor of Engineering/ Bachelor of Technology
• 3-6 years' experience in a similar role and Enterprise organisation.

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 317438