Support Engineer IV, Ordering

Job summary
Are you passionate about enabling millions of customers around to world buy anything, anywhere, anytime? Dealing with large scale distributed systems, orchestrating the entire retail ordering workflow?
How about working with customers and peers from the entire range of Amazon's business on cool new features? Whether you're passionate about enable building highly scalable and reliable systems or work with software developers who likes to solve business problems, Refunds Platform within Ordering Services Group is the place for you.

Ordering Service Group is a collection of services that facilitate commerce. Commerce is the negotiation of agreeable terms and conditions of sale between an entity and a customer, the balanced exchange of goods or services for consideration, and the contract as the catalyst for execution until swift and complete fulfillment of exchange. Ordering is involved in nearly every detail of your order from the time you click "Add to Cart", to the time you get the "Your order has shipped" email, to the moment you get a refund after a processed return.

Component Reversal Workflow (CROW) team within Ordering Service Group owns refund platform that seamlessly enables Amazon Shoppers & Sellers in their managing returns and refunds worldwide. CROW platform team owns the refund platform charter and the mission is to provide internal Amazon clients with refunds eligibility authoritatively, to administer refunds creation accurately, to orchestrate refund execution for various business needs worldwide and to ensure accounting completeness.
We are now recruiting an exceptional Support Engineer with a strong passion for operation excellence.
A day in the life
As a Support Engineer, you will partner with SDMs, TPMs, SDEs and internal stakeholders to build tools and scripts for operational excellence in refunds space. If you are interested in challenges that span across multiple teams, this is the opportunity.

Job responsibilities :

. Own & drive operational excellence initiatives in Refunds Space within Ordering Services group
. Triage & resolve the issues using dashboards & Tools.
· Drive root cause analysis of repeated issues.
· Automate the solution for the repeated issues.
. Develop tools to aid operations and maintenance.
. Update knowledge book with new issues to be referenced in future.
. Review processes and look for optimizations and improvements.
. Identify process improvements to better manage operations

Basic qualifications

* Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design ·
* 5+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems. ·
* 5+ years of non-internship professional software development experience

Preferred qualifications:

* Strong, object-oriented design and coding skills (C/C++ and/or Java preferably on a UNIX or Linux platform)
* Experience with distributed (multi-tiered) systems architecture, algorithms, and relational databases
* Experience with Data warehouse technologies
* Ability to effectively articulate technical challenges and solutions
* Deal well with ambiguous/undefined problems; ability to think abstractly
* Experience with system architecture/design
* Experience with distributed systems operating in a scalable/high volume environment

Basic Qualifications:
- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

Preferred Qualifications:
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls

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