Supervisor - Raipur ,

1 day ago

Raipur, Chhattisgarh, India Vinayak Outsourcing Works Full time ₹ 5,00,000 - ₹ 12,00,000 per year


Job Description:
Responsibilities:
  • Communicate with Management as needed to maximize efficiencies and resolve issues;
  • Oversee improvement in customer satisfaction and dispatch satisfaction;
  • Provide subordinate coaching and assistance when required;
  • Maintain professional appearance and demeanor;
  • Recommend promotions;
  • Fill in as a Dispatcher when required;
  • Interviews applicants; Handles employee grievances and complaints;
  • Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees;
  • Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance;
  • Manages and coordinates technical workforce job completion;
  • Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner;
  • Obtain daily service disruptions in Excel Workbook;
  • Liaise with area managers to coordinate transport and distribution schedules with their current and anticipated demand for goods and materials;
  • Accurately trace lost or delayed shipments;
  • Monitor dispatcher routes to manage on-time performance.
Requirements:
  • Ability to manage multiple projects while managing 7 day/week operations;
  • Strong customer service skills;
  • Ability to learn and demonstrate efficiency in the use of Trapeze;
  • Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the Dispatch Department;
  • Ability to adapt and remain flexible in a dynamic environment;
  • At least three (3) to five (5) years successful supervisory experience preferred;
  • Ability to work independently and follow directions;
  • College Degree in Business Management or Administration or will have degree within the next six (6) months;
  • High school diploma/GED at a minimum;
  • Descartes/Fleetwise software experience preferred but willing to teach the right candidate;
  • Proficient with all Microsoft Applications required.

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