InP - Operations Supervisor I

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Description:

Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirement.

What You will do

• Manages the processing environment to protect production systems critical to the success of the business.

• Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.

• Develops and recommends tactical and strategic plans for processing operations.

• Selects, trains, develops and leads an efficient and effective processing team.

• Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.

• Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.

• Develops and implements team standards and procedures that support departmental standards and procedures.

• Develops and executes project plans, budgets and schedules for documentation of work and results.

• Develops, manages and forecasts the budgets for the relevant cost centers.

• Other related duties assigned as needed.

Primary Skill
Bachelor's degree or the equivalent combination of education, training, or work experience.

• Knowledge of all processing phases

• Knowledge of processing administration and processing activities and controls

• Knowledge of FIS products and systems

• Proficiency in client communication and escalation management

• Knowledge of project management methods and techniques

• Proficiency to effectively supervise, lead and manage staff members

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent problem solving, team and time management skills managing multiple deadlines for self and others

• Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline

• Proficiency in making projections of future expenses based on analysis of cost effectiveness of past expenditures

• Proficiency to operate independently.

What we offer you

•A competitive salary with attractive benefits including private medical and dental coverage insurance

•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

•A modern work environment and a dedicated and motivated team

•A broad range of professional education and personal development opportunities

•A work environment built on collaboration and respect

With a 50-year history rooted in the financial services industry, FIS isthe world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor's 500 Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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