Back Office Sales Executive

5 days ago

Ahmedabad, Gujarat, India Eclat Globlabiz LLP Full time ₹ 1,80,000 - ₹ 2,20,000 per year

About Polka Tots

Polka Tots is a kids' fashion & lifestyle brand / baby products company. We are committed to delivering high-quality products/services and creating delightful customer experiences.

Key Responsibilities:

  • Make outbound calls to potential and existing customers to promote Polka TOTs' products/services.
  • Handle inbound inquiries, provide product/service information, and resolve customer queries.
  • Maintain and update customer databases with accurate details of calls and follow-ups.
  • Convert leads into sales by effectively pitching the offerings.
  • Achieve daily/weekly/monthly call and sales targets.
  • Follow communication scripts and guidelines to maintain professionalism and brand tone.
  • Build and maintain positive relationships with customers to encourage repeat business.
  • Coordinate with the sales and marketing team for lead management and feedback.

Requirements & Skills:

  • Minimum qualification: 12th Pass / Graduate (any stream).
  • Proven experience as a telecaller, telesales representative, or similar role (preferred).
  • Excellent communication skills in Hindi and English (knowledge of regional languages is a plus).
  • Strong persuasion and negotiation skills.
  • Ability to handle rejection and remain motivated.
  • Basic computer knowledge (MS Office, CRM tools).
  • Customer-oriented mindset with patience and problem-solving ability.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹18,706.65 per month

Benefits:

  • Cell phone reimbursement
  • Paid time off

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • B2B sales: 2 years (Required)
  • Direct sales: 2 years (Required)

Language:

  • Hindi (Preferred)
  • English (Required)

Location:

  • Ahmedabad, Gujarat (Required)

Work Location: In person

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