Shift Manager

4 days ago

Delhi, Delhi, India Sukh Chai LLP Full time ₹ 18,90,000 - ₹ 25,20,000 per year

Job Summary

The Shift Manager is responsible for overseeing day-to-day café operations during assigned shifts, ensuring smooth workflow, excellent customer service, and adherence to company standards. This role requires strong leadership, problem-solving skills, and a passion for hospitality.

Key Responsibilities

  • Supervise café operations during the shift, ensuring cleanliness, efficiency, and compliance with safety standards.
  • Lead, motivate, and guide staff to deliver outstanding service and maintain a welcoming atmosphere.
  • Manage staff scheduling, task allocation, and shift handovers.
  • Handle customer concerns and resolve issues promptly to ensure satisfaction.
  • Monitor inventory, assist in stock control, and ensure accurate usage of supplies.
  • Oversee cash handling, billing, and daily sales reconciliation.
  • Train and mentor team members on café standards, service etiquette, and product knowledge.
  • Ensure hygiene, food safety, and sanitation protocols are followed.
  • Support promotional activities and implement café-level initiatives.

Qualifications & Skills

  • Minimum 2–4 years of experience in a café/restaurant, with at least 1 year in a supervisory role.
  • Strong leadership and team management skills.
  • Excellent communication and customer service abilities.
  • Knowledge of café operations, beverages (tea/coffee), and F&B service standards.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Basic understanding of POS systems and cash handling.

Work Schedule

  • Flexible shifts including mornings, evenings, weekends, and holidays as per café operations.

Compensation & Benefits

  • Competitive salary with incentives.
  • Training & career development opportunities.

Join us to brew memorable experiences with every cup of chai

Job Types: Full-time, Part-time, Fresher, Internship

Pay: ₹15, ₹21,290.45 per month

Benefits:

  • Health insurance
  • Leave encashment

Work Location: In person

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