Shift Manager
2 days ago
Job Summary
The Shift Manager is responsible for overseeing day-to-day café operations during assigned shifts, ensuring smooth workflow, excellent customer service, and adherence to company standards. This role requires strong leadership, problem-solving skills, and a passion for hospitality.
Key Responsibilities
- Supervise café operations during the shift, ensuring cleanliness, efficiency, and compliance with safety standards.
- Lead, motivate, and guide staff to deliver outstanding service and maintain a welcoming atmosphere.
- Manage staff scheduling, task allocation, and shift handovers.
- Handle customer concerns and resolve issues promptly to ensure satisfaction.
- Monitor inventory, assist in stock control, and ensure accurate usage of supplies.
- Oversee cash handling, billing, and daily sales reconciliation.
- Train and mentor team members on café standards, service etiquette, and product knowledge.
- Ensure hygiene, food safety, and sanitation protocols are followed.
- Support promotional activities and implement café-level initiatives.
Qualifications & Skills
- Minimum 2–4 years of experience in a café/restaurant, with at least 1 year in a supervisory role.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Knowledge of café operations, beverages (tea/coffee), and F&B service standards.
- Ability to multitask and work under pressure in a fast-paced environment.
- Basic understanding of POS systems and cash handling.
Work Schedule
- Flexible shifts including mornings, evenings, weekends, and holidays as per café operations.
Compensation & Benefits
- Competitive salary with incentives.
- Training & career development opportunities.
Join us to brew memorable experiences with every cup of chai
Job Types: Full-time, Part-time, Fresher, Internship
Pay: ₹15, ₹21,290.45 per month
Benefits:
- Health insurance
- Leave encashment
Work Location: In person
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