Live Ops Support Engineer, Prime Video
2 days ago
Key job responsibilities
Provide advanced technical support for Prime Video's core technology systems
Troubleshoot and resolve complex technical issues
Develop and maintain support scripts and documentation
Collaborate with cross-functional teams to improve system reliability
Perform root cause analysis and implement preventive measures
A day in the life
Monitor system performance and respond to critical incidents
Conduct in-depth technical investigations
Participate in agile team meetings and sprint planning
Create and update technical documentation
Engage with internal stakeholders to resolve escalated technical challenges
About the team
Prime Video & Studios Core Tech supports the backbone of our streaming technology. We're a dynamic team committed to delivering world-class technical solutions that power millions of customer experiences globally. Our culture emphasizes innovation, collaboration, and continuous improvement.
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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