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O365 Engineer

2 weeks ago

Mumbai, Maharashtra, India ITC Infotech Full time US$ 90,000 - US$ 1,20,000 per year

Job Title: L2 O365 Support Engineer

Location: Mumbai, Maharashtra (Andheri East)

Job Type: Full-Time

Department: IT / Microsoft 365 Support

Reports To: IT Support Manager / O365 Team Lead

Job Summary:

We are seeking a proactive and technically skilled L2 O365 Support Engineer to provide intermediate-level support and administration of core Microsoft Office 365 applications. This role involves triaging escalated service desk tickets, collaborating with L3 engineers, and ensuring seamless end-user productivity across email, collaboration, storage, and communication platforms.

Key Responsibilities:

  • Troubleshoot and resolve issues related to Exchange Online, including mailbox access problems, email delivery failures, and transport rule configurations.
  • Support OneDrive for Business: resolve sync issues, manage access permissions, perform data recovery, and configure sharing settings.
  • Manage SharePoint Online site access, permissions, library errors, and integration with Microsoft Teams.
  • Provide assistance with Microsoft Teams: troubleshoot meeting scheduling, chat synchronization, call quality, and app integrations.
  • Collaborate with L1 support teams to escalate unresolved incidents and ensure timely resolution of service tickets.
  • Assist with O365 license provisioning, group assignments, and mailbox migrations.
  • Maintain and update documentation such as troubleshooting guides, user FAQs, and platform update notes.
  • Perform periodic health checks across O365 services and generate detailed usage and performance reports.
  • Ensure compliance with IT security policies during user provisioning and collaboration setup.
  • Participate in knowledge-sharing sessions and assist in training junior support staff.

Required Skills & Qualifications:

  • Hands-on experience with Microsoft 365 Admin Center and Exchange Admin Console.
  • Proficiency in supporting and configuring core Office 365 services in hybrid and cloud environments.
  • Strong troubleshooting skills, with the ability to interpret logs and error messages to identify root causes.
  • Familiarity with PowerShell scripting for O365 administration and reporting is a plus.
  • Excellent communication skills and a customer-focused approach.
  • Ability to prioritize and manage multiple tasks effectively under pressure.

Preferred Qualifications:

  • Experience working in enterprise IT environments supporting O365 services.
  • Knowledge of IT security standards and compliance requirements related to Microsoft 365.
  • Certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or Microsoft 365 Certified: Messaging Administrator Associate.

Why Join ITC Infotech?

  • Work with a leading IT services company known for innovation and technology excellence.
  • Opportunity to grow your skills in Microsoft cloud technologies and enterprise collaboration tools.
  • Collaborative and supportive work environment at our Mumbai Andheri East office.
  • Competitive salary and benefits package.