Cafe Manager
2 weeks ago
Job Role: Cafe Manager
About the Role:
We are seeking a polished, passionate, and performance-driven Store Manager to lead our luxury
chocolate boutique at the airport. This role is perfect for someone who enjoys curating memorable
customer experiences, leading a high-performing team, and taking full ownership of store
operations.
Key Responsibilities:
Customer Experience & Service Excellence
- Ensure every customer receives warm, personalized, and luxury service
- Maintain a calm, elegant environment that reflects the brands premium identity
- Train the team to offer guided tastings, gifting consultations, and product storytelling
Team Management
- Lead, mentor, and schedule staff to ensure optimal floor coverage and energy
- Drive team motivation, performance reviews, and grooming standards
- Support onboarding and continuous training of staff in line with brand guidelines
Store Operations & Inventory
- Oversee daily operations, including opening/closing, cleanliness, stock checks, and cash
management
- Maintain accurate inventory and coordinate with the warehouse for replenishments
- Ensure adherence to all SOPs, especially airport regulations and compliance
Sales & Performance Monitoring
- Achieve store sales targets through active floor leadership and sales coaching
- Track daily performance, analyze customer patterns, and suggest ideas to improve
conversion and upselling
- Maintain proper reporting on sales, footfall, and staff KPIs
Visual Merchandising & Presentation
- Ensure the store is visually stunning and displays are aligned with VM guidelines
- Coordinate seasonal updates and brand campaigns in-store
What Were Looking For:
- 6 years of experience in premium or luxury retail/hospitality (chocolates, food, beauty, or
fashion preferred)
- Strong leadership with excellent communication and grooming
- Passion for customer experience, attention to detail, and a refined sense of aesthetics
- Comfortable working in airport shift schedules and maintaining high standards daily
- Hands-on, reliable, and solution-oriented
What Youll Love:
- Managing a boutique that brings smiles and indulgence to travellers
- Being the face of a luxury brand in a unique, high-traffic location
- Leading a warm, engaging, and service-focused team
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