Pega LDA

Job Description: Pega CDH Lead

Location: India (Bangalore / Hyderabad / Pune / Chennai)

Experience: 10+ years

Role Type: Full-time

Key Responsibilities

• Lead end-to-end implementation and delivery of Pega CDH solutions.
• Partner with business stakeholders to translate customer engagement strategies into technical designs.
• Provide technical leadership to development teams, ensuring adherence to Pega best practices.
• Collaborate with cross-functional teams (Data, Marketing, Cloud, Integration) to enable real-time personalization and omni-channel orchestration.
• Ensure robust governance, compliance, and performance tuning of Pega CDH applications.
• Mentor, coach, and upskill junior engineers and decisioning consultants.
• Drive innovation and continuous improvement in customer engagement capabilities using advanced Pega CDH features.

Required Skills & Experience

• Bachelor's/Master's degree in Computer Science, Engineering, or related field.
• 10+ years of IT experience with at least 4+ years in Pega CDH.
• Strong expertise in:
• Pega CDH (Customer Decision Hub) and Next-Best-Action design.
• Decision Strategies, Adaptive Models, Predictive Analytics.
• NBA Designer, Customer Profile Designer, and Engagement Policy design.
• Omni-channel integration (Web, Mobile, Email, Contact Center).
• Proven experience leading large-scale Pega CDH implementations.
• Strong knowledge of Pega Platform (v8.x and above) and Pega design principles.
• Hands-on experience with cloud deployment (GCP/AWS/Azure) is a plus.
• Pega certifications such as CSA, CSSA, PCDC, or Decisioning Consultant strongly preferred.

Job Type: Full-time

Pay: ₹3,400, ₹3,800,000.00 per year

Education:

• Bachelor's (Required)

Experience:

• Pega CDH: 10 years (Required)
• NBA: 10 years (Required)
• Pega Platform: 10 years (Required)

Work Location: In person