Implementation Specialist

2 weeks ago

HSR Layout Sector Bengaluru Karnataka, India Tangsys Technologies Pvt Ltd Full time ₹ 4,50,000 - ₹ 9,00,000 per year

About SkoolBeep

SkoolBeep is a fast-growing edtech company dedicated to transforming school education through innovative digital solutions. Our products help schools streamline operations, enhance classroom learning, and improve student outcomes.

We are looking for an Implementation Specialist & Trainer to join our team. This role involves traveling to schools across india, ensuring smooth product implementation, troubleshooting technical issues, and training educators on how to use our solutions effectively. If you are tech-savvy, enjoy problem-solving, and have strong communication skills, we'd love to hear from you

Key Responsibilities:

  1. Visit schools to install, configure, and test SkoolBeep's solutions, ensuring smooth functionality.
  2. Conduct training sessions for teachers and school administrators on product features, best practices, and troubleshooting techniques.
  3. Act as the first point of contact for customer queries and resolve technical issues during installation and usage.
  4. Gather feedback from users, identify pain points, and share insights with the product team for improvements.
  5. Collaborate with sales, support, and product teams to ensure a seamless customer experience.
  6. Document installation processes and training sessions to build a knowledge base for future implementations.
  7. Conduct follow-ups with schools to ensure successful product adoption.
  8. Frequent travel to customer locations, with Bangalore as the base location.

Requirements:

  1. Education: Graduate in any discipline.
  2. Languages: Proficiency in English and Hindi (mandatory). Additional regional languages are a plus.
  3. Skills:

    a. Strong communication, presentation, and training abilities.

    b. Excellent problem-solving and troubleshooting skills.

    c. Ability to explain technical concepts in a simple and engaging manner.

    d. Self-motivated, customer-focused, and proactive in handling issues.

    e. Familiarity with basic hardware/software installation and configuration is a plus.
  4. Willingness to travel extensively (50-70% of the time).

Job Type: Full-time

Pay: ₹450, ₹900,000.00 per year

Benefits:

  • Flexible schedule
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • HSR Layout Sector 1, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Project implementation: 1 year (Required)

Language:

  • English (Required)
  • Hindi (Required)
  • Kannada (Preferred)
  • Telugu (Preferred)

Willingness to travel:

  • 75% (Required)

Work Location: In person

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