Telecaller

1 week ago

Alleppey, Kerala, India CEE PEE SUZUKI Full time ₹ 12,000 - ₹ 1,20,000 per year

telecaller job involves making and receiving phone calls to interact with potential and existing customers, promote products or services, generate leads, and provide support. Key responsibilities include conducting outbound calls, following scripts, providing product information, resolving customer queries, and maintaining CRM records. Successful telecallers possess strong communication and active listening skills, persuasive abilities, resilience in handling rejection, and proficiency with CRM systems to achieve sales targets and enhance customer satisfaction. Key Responsibilities

  • Outbound Calling: Making calls to new or existing customers to introduce products or services, gather information, or promote offers.
  • Inbound Call Handling: Responding to customer inquiries, complaints, and concerns by providing information and solutions.
  • Lead Generation: Identifying and qualifying potential customers (leads) for sales teams.
  • Sales and Follow-Up: Persuading customers to make purchases, schedule appointments, or take specific actions, and following up to secure interest.
  • Record Keeping: Maintaining accurate records of customer interactions, updating databases, and ensuring data entry into CRM systems.
  • Feedback Collection: Gathering customer feedback to help improve products, services, or overall customer experience.

Job Types: Full-time, Permanent

Pay: Up to ₹12,000.00 per month

Work Location: In person

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