Manager CS II

7 days ago

Delhi, Delhi, India NielsenIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description

Manager – Customer Success - Industry Insights | Retail Measurement Services (RMS)

RESPONSIBILITIES

  • Accountable for NIQ strategic relationship for key Global clients (leading FMCG MNC/Large Indian Manufacturers)
  • Drive strong client satisfaction by demonstrating complete ownership of presentations and delivering high quality deliverables during client Brand Plans
  • Lead client meetings, present data analysis in presentations and sharing insights to client senior leadership
  • Managing clients independently, including client interaction & escalations if any
  • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
  • Build and maintain ongoing relationships with the identified key persons within client organization
  • Be an advocate for improving the efficiency of internal processes
  • Participating in NIQ Industry Thought Leadership pieces
    Being able to generate revenue leads for additional information, analysis areas during Brand plans / Annual Operating Plans with the clients

QUALIFICATIONS

  • 5 to 8 years' experience in Quantitative Consumer Insights role, preferably from agency side
  • Background on Mathematics / Statistics / Economics will be a plus
  • Should have demonstrated strong client focus and proactiveness
  • Strong interpersonal skills and team player
  • High proficiency in Microsoft Excel, Power point, Word. Additionally, experience on high-end excel, Power BI, Macros will be a plus
  • Ability to identify trends and build stories by analyzing high volume data
  • Should have experience in presenting & speaking to an audience on data analysis and insights
  • Attention to detail and should be resource working with minimal supervision
  • Very Good Influencing & Persuading Skills
  • Experience of multi-tasking and ability to work in a fast paced environment

Additional Information

Our Benefits

  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

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