Position : Gainsight Administrator

Location : Remote (Work from Home)

Shift : 2 PM - 11 PM IST (Mon-Fri)

Notice Period : Immediate / Serving up to 15 days

Role Overview :

We're looking for a skilled Gainsight Administrator to join our Customer Success Operations team in an offshore capacity. You'll manage, configure, and optimize the Gainsight platform to empower global customer success teams with actionable insights and automation.

Key Responsibilities :

- Administer Gainsight (users, permissions, security, configurations)

- Manage Rules Engine, Data Designer, Journey Orchestrator

- Build reports, dashboards & customer health scorecards

- Handle integrations with Salesforce & other platforms

- Maintain data integrity, troubleshoot sync issues, and optimize workflows

- Train, support, and collaborate with global stakeholders

What We're Looking For :

years as a Gainsight Administrator

- Strong knowledge of Gainsight NXT, Salesforce, SQL, APIs, and integration tools

- Excellent communication, problem-solving & stakeholder management skills

- Bachelor's degree in Computer Science, IS, Business, or related field

Preferred :

- Gainsight Level 2/3 Admin certification

- Experience with Tableau/Power BI

- Knowledge of CS metrics & lifecycle best practices