T&T- Customer- M&C-Manager

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What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you'll find unrivaled opportunities to succeed and realize your full potential

Deloitte is where you'll find unrivaled opportunities to succeed and realize your full potential.

The Team
 

Deloitte Digital has created a new model for a new age: the creative digital consultancy. We're transforming the digital journey in a way an agency or traditional consultancy alone cannot–now leaders across their entire organization can come to one place to have their ambitions brought to life. We combined the creative and digital capabilities of our studios and the broad reach of an advertising agency with the technical experience, deep business strategy, and relationships of one of the world's largest consultancy to create something that is so much more than the sum of its parts. We can help you imagine bigger and scale as your business grows. Learn more about Digital  

Job description

Role: Manager

Location: Mumbai, Hyderabad, Chennai, Coimbatore, Bengaluru

Graduation: BE/ BTECH

We are looking for an experienced SAP Commerce Support Engineer to provide technical and functional support for SAP Commerce (Hybris) applications. The ideal candidate will troubleshoot issues, perform system monitoring, and ensure the smooth operation of the e-commerce platform while collaborating with cross-functional teams and managing all deliveries.

Responsibilities:

• 10+ years' experience with Planning, Architecting, Developing, Customizing & Configurating of a large/global scale SAP Hybris e-commerce platform (B2C and B2B platforms).  
• In-depth development experience across multiple projects is a must.
• Expertise in SAP Hybris e-commerce platform (B2C and B2B platforms), customizing Hybris based e-Commerce Applications, Hybris CMS and e-commerce suite.  
• Strong understanding of the entire eCommerce development process.  
•  Leading design, development, documentation and implementation using SAP Commerce and meet project objectives within specified time frame parameters and defined requirements.  
•  Serve as knowledge expert for sourcing "deep dive" solution architecture information in Hybris, including issues arising from globalization and localization.  
•  Prepare design diagrams, test/debug programs, and perform solution configuration leveraging an understanding of business process, industry trends, and systems architecture, as needed.  
•   Design and develop high quality backend and frontend code that meets business objectives, quality standards and secure web development guidelines.  
•  Provide strong testing and debugging skills at all levels, including unit, system, integration and performance testing. Ability to effectively perform RCA (Root Cause Analysis), debug and resolve issues and/or defects which may be reported as a result of faults in the production system.  
•    Manage support functions including project milestones, working closely with Development, QA, Release Management, Operations, and end users.  
• ·      Spontaneous and adaptive to new environments, applications and methods. Always looking for more effective approaches to getting work done.  

Technologies: 

·      Hybris Commerce platform 

·      Endeca & SOLR search engines 

·      Frontend technologies such as Adobe AEM, Hybris WCMS 

·      Messaging and RESTful services 

·      Data modeling and extension to support custom business objects. 

·      Integration with external Payment Processors and understanding of related concepts such as hosted payment pages, direct API integration, and tokenization. 

·      Extension of commerce sub-systems such as promotions, pricing, inventory, and customer service 

·      Experience with the following Hybris modules: Product Cockpit, Customer Service, WCMS, OMS 

·      Various caching- and in-memory data grid solutions, like EhCache or Oracle Coherence 

·      Various integrations with CDN, social media (Facebook, LinkedIn) and customer experience analysis solutions (Google Analytics, Bazaarvoice), etc. 

·      JIRA, Rally, Git, Confluence

·      Expertise with SAP Hybris tools including Management Console, Administration Console, Cockpits, Cron Jobs, internationalization, personalization and security concepts,  

·      Subject Matter Expertise in Product modelling, catalog structure and workflows with Solid knowledge of web technologies such as Java, J2EE Application Servers, Portal Applications and Standards, Content Management Systems, AJAX, jQuery, JavaScript and XML technologies  

·      Design and Develop SAP Hybris back-office monitoring policies including Cron Jobs, ImpEx, logs and alerts, site availability and performance monitoring.  

·      Design and Develop Custom API's by utilizing Design Patterns  

·      Design and Lead B2C Hybris accelerator by implementing all modules of eCommerce (Catalog Management, Product Merchandising, Inventory Availability, Shopping Cart and Checkout, Order Management, Search and Guided Navigation, SEO, Personalization, Gift Registry, Returns Management, Customer Service, Product Information, Backoffice Product Content Management, Pricing and Promotions).  

•   Strong integration experience with Internal Systems and 3rd Party Vendor systems in both Synchronous & Asynchronous fashion. 

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Centre.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the

Communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the world

Recruiter tips

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