Instore Sales Officer

4 days ago

Periyar Madurai Tamil Nadu, India Poongulazhi jewellers pvt ltd Full time ₹ 2,30,000 - ₹ 2,76,000 per year

Job Title: Jewellery Sales Executive

Department: Instore Sales

Location: 161,Nethaji road, Madurai/Near Modern Restaurant

Role Overview:

The Jewellery Sales Executive is responsible for assisting customers in selecting jewellery, ensuring excellent customer service, and achieving sales targets. The role demands strong product knowledge, a pleasant personality, and the ability to build trust with customers—especially in high-value transactions like gold, diamond, and bridal jewellery.

Key Responsibilities:1. Customer Handling

  • Greet customers and understand their preferences and requirements.
  • Assist customers in selecting jewellery pieces based on occasion, budget, and taste.
  • Offer detailed product explanations (weight, purity, price, design origin).
  • Handle customer inquiries and resolve complaints politely and effectively.

2. Sales & Conversion

  • Suggest appropriate pieces and upsell/cross-sell where suitable.
  • Convert walk-in customers into buyers through strong persuasion and relationship-building.
  • Meet or exceed daily/monthly sales targets.

3. Product Knowledge

  • Maintain deep knowledge of gold, silver, diamond, and other jewellery items.
  • Explain karat, hallmarking, making charges, wastage, and pricing components.
  • Stay updated on seasonal collections, bridal sets, offers, and trends.

4. Billing & Documentation

  • Coordinate with the cashier for billing, exchange, and return procedures.
  • Ensure accurate documentation of every sale (invoice, warranty card, KYC if required).
  • Verify customer IDs for high-value purchases as per compliance rules.

5. Visual Merchandising

  • Ensure display counters are clean, attractive, and well-stocked.
  • Rotate and arrange jewellery items based on current promotions or seasons.
  • Assist in stock-taking and tagging of jewellery.

6. Relationship Building

  • Build long-term relationships with customers for repeat business.
  • Follow up with bridal and premium customers post-purchase.
  • Collect feedback and maintain a customer database (CRM).

Skills & Qualifications:

  • Minimum Qualification: 12th pass / Diploma / Graduate
  • Language: Fluent Tamil, Basic English
  • Experience: 1–3 years in jewellery/retail sales preferred
  • Pleasant personality and confident in face-to-face customer interaction
  • Basic math skills for calculating weights, prices, and discounts

Preferred Traits:

  • Trustworthy and ethical (essential in handling gold/jewellery)
  • Good memory (to recall customers, styles, prices)
  • Groomed appearance and polite behaviour
  • Willingness to work weekends and festive seasons

Job Types: Full-time, Permanent, Fresher

Pay: ₹10, ₹23,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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