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Operational Efficiency Leader

2 weeks ago


Coimbatore Visakhapatnam, India Patra Corp Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Key Responsibilities

  • Own and drive measurable operational efficiency initiatives across the organization
  • Lead implementation and integration of new technologies (including AI) into our core processes with both internal technology teams as well as potential third-party partners
  • Identify and eliminate inefficiencies throughout the insurance transaction lifecycle
  • Partner with operations, product, and technology teams to embed scalable solutions that strengthen both bottom line and customer relations
  • Manage projects end-to-end, holding stakeholders accountable for results
  • Develop and implement standardised processes and best practices across teams
  • Act as the connective tissue between technology innovation and front line operations
  • Prepare and present performance improvement outcomes to executive leadership

Qualifications & Skills

  • 10+ years in P&C insurance processing operations, with a focus on process optimisation
  • Proven experience driving technology and AI integration & adoption in operational settings
  • Demonstrated success in delivering measurable cost savings or efficiency gains
  • Deep knowledge of insurance processing procedures, systems, workflows, and transaction processes
  • Adept at stakeholder management: peers, execs, cross-functional teams
  • Strong written and verbal communication skills; experience with global teams a plus
  • Experience in or working with BPOs such as EXL, WNS, Cognizant, etc. is a plus
  • Lean / Six Sigma helpful but not a substitute for practical, strategic insurance process delivery mindset