Customer Data Insights

Role: Customer Data Insights & Application Engineer

Location: Bangalore/ Hyderabad - Hybrid

Key Essential Skills:

• 5+ years of experience in customer data management, analytics, or financial crime systems.
• Experience of implementing data matching, deduplication, and scoring logic to unify customer records.
• Deployment and configuration of customer data analytics platforms and tools.
• Proficiency in SQL, Python, or other data processing languages
• Working knowledge of cloud-based data infrastructure AWS and Azure cloud platforms.
• Hands-on experience with data integration, cleansing, and matching technologies.
• Strong understanding of regulatory frameworks (KYC, AML).
• Excellent communication, stakeholder management, and problem-solving skills.

Desirable Skills:

• Bachelors or Masters degree in Computer Science, Data Analytics, or related field.
• Understanding of data privacy and compliance standards.
• Ability to work in fast-paced, high-stakes environments.
• Works effectively across business, compliance, and IT function

Overview:

We are seeking a detail-oriented and technically proficient Customer Data Insights & Application Engineer to lead the setup, configuration, integration, and optimization of customer data platforms. This role is pivotal in transforming fragmented customer data into actionable intelligence, supporting regulatory compliance, and enabling strategic decision-making across the organization.

Role & Responsibilities:

Application Setup & Deployment

• Assist in the deployment and configuration of customer data analytics platforms and tools.
• Develop and maintain data pipelines for ingestion, cleansing, and enrichment.
• Collaborate with internal stakeholders and external vendors to configure data ingestion, cleansing, and enrichment processes.
• Ensure seamless integration with existing enterprise systems and data warehouses.

Customer Data Engineering

• Implement data matching, deduplication, and scoring logic to unify customer records.
• Maintain high standards of data quality, accuracy, and completeness.
• Support metadata management and data lineage tracking.

Insights & Outcome Management

• Build and optimize workflows to extract meaningful insights from customer data.
• Drive the generation of customer intelligence to support compliance (KYC/AML), risk assessment, and business development.
• Translate data outputs into actionable insights for business units and regulatory reporting.
• Monitor and optimize data pipelines to ensure timely and accurate delivery of insights.
• Present technical outputs in usable formats for business stakeholders.

Operational Excellence

• Manage large-scale data operations involving millions of customer records.
• Ensure platform scalability, performance, and reliability.
• Troubleshoot and resolve data-related issues proactively.

Stakeholder Engagement

• Act as the primary liaison between business, compliance, and technology teams.
• Develop training materials and conduct workshops for platform users.
• Present insights and outcomes to senior leadership and regulatory bodies.

Outline Thebes Group:

Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds. To see our list of core capabilities please click here.

Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the clients risk with them by focusing on outputs (i.e. quality service & solutions and ROI) rather than inputs (i.e. pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.