store managers/asst store manages
3 days ago
Store Managers / Asst. Store Managers - Retail Footwear Chain - All Kerala
- Key Responsibilities:
- 1. Sales & Business Performance:
- Develop and implement strategies to increase sales, drive store traffic, and meet/exceed sales and profitability goals.
- Analyze sales data, market trends, and customer needs to make informed decisions about inventory, promotions, and visual merchandising.
- Monitor key performance indicators (KPIs) such as average transaction value, units per transaction, and conversion rates.
- Manage store budgets, control operating expenses, and ensure financial accountability.
- 2. Leadership & Team Management:
- Recruit, hire, train, and develop a high-performing team of sales associates.
- Lead by example, providing ongoing coaching, mentorship, and feedback to staff.
- Create and manage employee schedules to ensure adequate coverage during peak hours while controlling labor costs.
- Conduct performance reviews, address employee conflicts, and handle disciplinary actions as needed.
- Foster a positive and inclusive work environment that encourages teamwork, motivation, and a customer-first attitude.
- 3. Customer Service Excellence:
- Ensure the team provides exceptional, personalized service to every customer.
- Resolve customer complaints and issues promptly and professionally, turning negative experiences into positive outcomes.
- Train staff on product knowledge, fitting techniques, and sales strategies to assist customers effectively.
- Maintain a visually appealing and organized store that enhances the customer shopping experience.
- 4. Store Operations & Inventory Management:
- Oversee all daily store operations, including opening and closing procedures, cash handling, and daily deposits.
- Manage inventory levels, conduct regular stock audits, and place orders to prevent stockouts and overstocking.
- Implement loss prevention strategies and ensure compliance with all company policies and procedures.
- Maintain the overall appearance, cleanliness, and security of the store.
- 5. Visual Merchandising:
- Collaborate with the visual merchandising team or manage the process directly to create appealing product displays.
- Ensure that new arrivals and promotional items are displayed prominently and according to brand standards.
- Keep the sales floor, windows, and display areas neat, clean, and well-maintained.
- Required Skills & Qualifications:
- Experience: Proven experience as a Store Manager or Assistant Store Manager in a retail environment, preferably in footwear or a related specialty.
- Leadership: Strong leadership and people management skills with the ability to inspire, motivate, and develop a team.
- Business Acumen: Solid understanding of retail operations, financial management, and sales analysis.
- Communication: Excellent interpersonal, communication, and problem-solving skills.
- Customer Focus: A passion for delivering a world-class customer experience.
- Technical Skills: Proficiency in Point-of-Sale (POS) systems, inventory management software, and basic computer skills.
- Physical Demands: Ability to stand for long periods, lift and move up to 25 lbs, and perform physical tasks associated with stocking and merchandising.
- Availability: Flexible schedule, including the ability to work evenings, weekends, and holidays as needed.
Job Types: Full-time, Permanent
Pay: ₹25, ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
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