Head of Account Management

4 days ago

Kandivali Mumbai Maharashtra, India Team HR Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Position : Head of Account Management & Customer Service

Job Locations : Mumbai

Relevant Experience : Minimum 5 years

Notice period : Immediate Joining preferred

Why You Should Join Us:

  • Impact at Scale: Play a pivotal role in building products that will impact millions of

users globally.

  • Cutting-Edge Technology: Work with AI, large-scale databases, and scalable

architectures.

  • Growth Mindset: Be part of a company that's growing aggressively and make a

significant mark in the HR tech space.

Achievements

  • Profitable since inception

  • Work with some of the largest companies in India

  • 3rd Fastest Growing company in the HR Tech Space in Asia

  • Over 7,00,000 business users

  • Highest Rated App on App Store (People Tech - Category)

  • Winner of ReTech Startup Awards as a Top Startup for Retailers by RAI

  • Best in L&D Technology and Analytics (People Matters L&D Awards 2018)

  • Listed in "10 most Promising Gamification Solution Providers - 2018"

  • Best Learning App (CLO Summit) 2016 & 2017

  • Most Innovative App (Enterprise), South Asia - m-Billionth Award

Key Responsibilities

  • Define and execute account management and customer service strategies aligned

with business objectives

  • Build frameworks for client retention, upselling, and cross-selling opportunities

  • Develop and implement KPIs to track and improve customer satisfaction, loyalty,

and revenue growth

  • Build strong client relationships and act as a trusted advisor to drive client success

  • Collaborate with Sales, Product, and Marketing teams to deliver holistic client

solutions

  • Oversee the customer support team to ensure timely resolution of queries,

complaints, and escalations

  • Implement best practices and technology solutions to enhance customer

experience

  • Continuously improve service delivery processes to increase efficiency and

customer satisfaction

  • Lead, mentor, and grow a team of account managers and customer service

professionals

  • Monitor client health metrics, churn rates, and service quality scores.

  • Present regular reports and insights to leadership on customer satisfaction,

retention, and revenue impact.

  • Identify trends, risks, and opportunities to inform strategic decisions.

Key Requirements

  • Bachelor's/Master's degree in Business, Management, or related field

  • 5+ years of experience in Account Management, Customer Success, or Customer

Service, with some experience in a leadership role

  • Proven track record of managing enterprise or high-value client accounts

  • Excellent leadership, communication, and negotiation skills

Job Types: Full-time, Permanent

Pay: ₹1,200, ₹1,500,000.00 per year

Work Location: In person

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