Global Digital HR Experience Specialist
2 weeks ago
Location:
Bengaluru, Karnataka, India
Job ID:
R0109545
Date Posted:
Company Name:
HITACHI INDIA PVT. LTD
Profession (Job Category):
Other
Job Schedule:
Full time
Remote:
No
Job Description:
Global Digital HR Experience Specialist
Location: Global (preferably India, open to Europe)
Department: Global DHR
Reports to: Director of Digital Experience
Role Overview
As a Digital HR Experience Specialist, you will play a pivotal role in embedding a human-centered approach across Digital HR landscape. You will champion the "people lens" in decision-making, ensuring that employee experience is prioritized at every stage of the HR Digital journey. This role is instrumental in shaping and governing the Voice of the Customer, driving actionable insights, and influencing global stakeholders across Digital HR, both globally and regionally partnering with sectors.
Key Responsibilities
- Oversee the design of end-to-end employee journeys (e.g., onboarding, learning, performance, mobility) across digital HR platforms in close partnership with COEs.
- Moments That Matter: Identify, design, and oversee critical touchpoints in the employee's digital HR journey that significantly impact engagement and satisfaction in employee lifecycle.
- Ensure digital experiences are consistent, intuitive, and reflective of the company's EVP and culture.
- Voice of the Employee Governance: Build and maintain governance frameworks for collecting and analyzing employee feedback on digital HR platforms through reference groups, surveys, focus groups, continuous listening, and pulse checks.
- Insight-Driven Recommendations: Translate insights into actionable improvements and business cases for investment. Drive the identified strategic recommendations in close partnership with global Digital HR CoE and Sector leads.
- Report experience impact to HR and leadership (e.g., adoption, productivity, engagement).
- Stakeholder Collaboration: Partner with cross-functional teams and stakeholders to ensure alignment and integration of people experience initiatives across the organization.
Qualifications
Education & Background
- Bachelor's or Master's degree in HR, Information Technology, or a related field.
- 3–5 years of experience in managing digital HR Platforms, employee experience, UX/UI, customer experience (CX), or web content management.
- Experience working with cross-functional teams (IT, design, HR, analytics, etc.).
Technical Skills
- Working Knowledge of HR technology platforms especially Workday.
- Understanding of Design Thinking, Service Design and UX principles, digital accessibility standards (WCAG), and responsive design best practices.
- Ability to interpret and act on data insights to optimize digital experiences.
- Strong analytical skills with the ability to translate data into actionable insights and capability to use analytics tools
- Familiarity with design tools such as Adobe XD, Figma, or Sketch and facilitation tools such as Miro, Mural etc.
- Familiarity with survey tools, listening platforms, and experience design methodologies.
Soft Skills
- Strong human-centric mindset with the ability to translate employee needs into engaging digital experiences.
- Excellent communication, collaboration, and stakeholder management skills.
- Strong problem-solving and project management abilities; comfortable managing multiple priorities .
Detail-oriented, creative, and passionate about improving the customer digital journey.
Passion for creating inclusive, engaging, and meaningful employee experiences.
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