Pega CSA

About VOIS:VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Groups partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Location: Pune/Bangalore (Hybrid)

Role: PEGA CSA

Skills: PEGA CSA, PRPC

Experience: 7 to 9 Years

Role Purpose:

The purpose of this role is to develop Pega decisioning constructs in order to implement new marketing campaigns, real time decisioning modules and provide post implementation support.

Role purpose:

The Senior System Architect (SSA) is engaged in all implementation aspects of a project, they implement the designs created by the Lead System Architect (LSA). The SSA mentors small technical teams of less experienced developers, delivers technical guidance and advice, enables team members.

To succeed, the Senior System Architect must:

• Demonstrate a strong knowledge of all aspects of Pega PRPC technology:

• Processes, UI, Integrations, Agents, Performance Tuning, Designing Class Structures etc.

• Successfully translate technical designs into implementations using Pega best practices.

• Ensure adherence to Pega development guardrails.
• Provide mentoring to other members of the technical team.

Required:

• Bachelors degree in Management Information Systems (MIS) or Computer Science
• Pega Senior System Architect Certification.
• 5-6 years of experience working on different Pega projects creating designs and developing implementations of Pega multi-process applications.
• Strong Design and implementation Skills.
• Strong knowledge of Pega application design and development best practices.
• Track record of successful Pega application implementations that meet user needs.
• Qualified candidates must also have a strong aptitude for analytical concepts, oral and written communication skills, teamwork abilities, integrity, and relationship-building skills.

Preferred:

• 5+ years of experience working on different Pega projects developing implementations of Pega multi-process applications.
• At least one Project should be starting from greenfield/from scratch up until PROD go live incl.
• Performance tuning.
• Telco domain knowledge is a plus.
• PegaCall and CTI integration (Genesys).
• General IT skills such as Java programming, Unix shell scripting, Oracle DB SQL scripting.
• Weblogic/general application server concepts.

VOIS Equal Opportunity Employer CommitmentIndia:VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running.We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skillsApply now, and well be in touch