Team Leader

3 days ago

Nehrupark Ahmedabad, India Job Wala Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Summary:We are seeking an experienced and result-driven Team Leader to manage and guide our telecalling or telesales team. The ideal candidate will have a strong background in telecalling/telesales, leadership abilities, and a proven record of meeting and exceeding targets. As a Team Leader, you will be responsible for driving performance, motivating the team, and ensuring the achievement of business goals.

  • Key Responsibilities:Supervise, train, and motivate a team of telecallers or telesales executives.
  • Assign daily calling tasks, monitor performance, and ensure targets are met.
  • Provide coaching and performance feedback to team members.
  • Maintain a high level of team productivity, morale, and efficiency.
  • Track and report key metrics such as call volume, conversion rate, lead follow-up, etc.
  • Handle escalated customer queries and resolve issues professionally.
  • Implement and enforce standard calling scripts and processes.
  • Ensure CRM and lead tracking tools are updated and used effectively.
  • Coordinate with the sales/marketing/operations team for campaign planning and execution.
  • Conduct regular team meetings, performance reviews, and training sessions.
  • Recruit, onboard, and train new team members as required.

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