Customer Service

17 hours ago

Chennai, Tamil Nadu, India Hinduja Housing Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

General Job Responsibility

  • Managing Complaints from NHB & Phone calls
  • Scrutinizing the complaints and provide RCA
  • Maintenance of TAT, Compliance, policies and procedures.

Principal Accountabilities

  • Use of ERP systems and applications of HHFL
  • Analyzing customer complaints and providing RCA
  • Identify process gaps and provide process suggestions
  • Interpretation of complaints and deliver service quality to customers
  • Ensure TAT is met for complaints and NHB response
  • Co-ordinate with internal teams and ensure resolution is provided E2E
  • Interpersonal skills
  • Responsible for Phone Bankers inbound calls tracking and monitoring.
  • Customer Correspondence knowledge either through Email / Letters in principle with the operational / customer service background.

Educational Qualification

  • Graduates / Post Graduates Any Stream of Education

Experience

  • 7-10 yrs experience in operations / customers service .
  • Preference will be given to Banking & NBFC industry candidates

Specific Skills

  • A High Level of Professionalism.
  • A Passion for Building and Growing Relationships
  • Ability to Gather Feedback and Provide Innovative Insight
  • Leadership & People management- Influencing people, Team work,
  • Employee development, openness and transparency.
  • Good knowledge of administration.
  • Total Quality Management & Process Improvement.
  • Interpersonal Relations- Team work, Effective communication, Positive & Empathetic attitude, Presentability
  • Personal Effectiveness- Excellent written and oral communication, Positive and Empathetic Outlook, Initiative and Commitment
  • Work Ethics- Ensuring Process and Protocols are maintained, Focus on Learning and continuous improvement, Achievement Orientation.

  • Customer support

    2 weeks ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...

  • Customer support

    2 weeks ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 18,000 per year

    *Job Title:* Voice Process Executive*Company:* ICCS (for Netmeds)*Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor*Job Description:*We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone,...

  • Customer Service

    2 weeks ago

    Chennai, Tamil Nadu, India Savvy Search Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Service & Renewals ExecutiveLocation: Chennai About the Employer: A reputed and growing organization in the customer service industry, known for its employee-centric culture and career growth opportunities. Role Overview: Were hiring dynamic Customer Service & Renewals Executives to handle customer queries, upselling, and renewal...

  • Customer Service

    5 days ago

    Chennai, Tamil Nadu, India Savvy Search Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Service & Renewals ExecutiveLocation: Chennai About the Employer: A reputed and growing organization in the customer service industry, known for its employee-centric culture and career growth opportunities.Role Overview: Were hiring dynamic Customer Service & Renewals Executives to handle customer queries, upselling, and renewal...

  • Customer Service

    3 days ago

    Chennai, Tamil Nadu, India Homegenie Building Products Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Homegenie Building Products Pvt Ltd req Customer Service & Installation ManagerInterested candidates can you share your resume on this no : Company: Homegenie Building Products Pvt. Ltd.Location: Chennai (Head Office / Factory – Poonamallee Bypass Road, Vanagaram, Chennai – About UsHomegenie Building Products Pvt. Ltd. is a 17-year industry leader in...

  • Customer Service

    2 weeks ago

    Chennai, Tamil Nadu, India Buckman Laboratories Full time

    DescriptionCustomer Service Logistics SpecialistLocation Chennai IndiaRequired Language EnglishEmployment Type Full-TimeSeniority Level AssociateTravel Mode ModerateAbout Us Buckman is a privately held global specialty chemical company with headquarters in Memphis TN USA committed to safeguarding the environment maintaining safety in the...

  • Customer Service

    7 days ago

    Chennai, Tamil Nadu, India NatWest Group Full time

    Join us as a Customer Service Operations Analyst This is an opportunity to make a positive impact to our customers and colleagues as you deliver successful customer and business outcomes You ll be actively participating in initiatives to improve customer service processes and procedures You ll hone your existing analytical skills and be well positioned...

  • Customer Service

    1 week ago

    Chennai, Tamil Nadu, India Pentoz technology Full time ₹ 15,000 - ₹ 2,00,000 per year

    About Pentoz TechnologyPentoz Technology is a global innovation company at the forefront of digital transformation, offering services across mobile app development, AI, blockchain, web design, and emerging tech solutions. We're passionate about creating smart solutions that empower businesses and elevate user experiences.Job SummaryWe are looking for a...

  • Customer Service Associate

    2 weeks ago

    Chennai, Tamil Nadu, India beBeecustomer Full time ₹ 48,00,000 - ₹ 82,20,000

    Customer Service Representative Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and resolving issues in a timely and professional manner.

  • Customer Service Representative

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 20,00,000

    Customer Service RepresentativeWe are seeking a highly skilled and professional customer service representative to join our team.Responding promptly to customer inquiries in a timely and effective manner.Communicating with customers through various channels, including phone, email, and chat.Acknowledging and resolving customer complaints in a fair and...