Customer Service

2 days ago

Chennai, Tamil Nadu, India Hinduja Housing Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

General Job Responsibility

  • Managing Complaints from NHB & Phone calls
  • Scrutinizing the complaints and provide RCA
  • Maintenance of TAT, Compliance, policies and procedures.

Principal Accountabilities

  • Use of ERP systems and applications of HHFL
  • Analyzing customer complaints and providing RCA
  • Identify process gaps and provide process suggestions
  • Interpretation of complaints and deliver service quality to customers
  • Ensure TAT is met for complaints and NHB response
  • Co-ordinate with internal teams and ensure resolution is provided E2E
  • Interpersonal skills
  • Responsible for Phone Bankers inbound calls tracking and monitoring.
  • Customer Correspondence knowledge either through Email / Letters in principle with the operational / customer service background.

Educational Qualification

  • Graduates / Post Graduates Any Stream of Education

Experience

  • 7-10 yrs experience in operations / customers service .
  • Preference will be given to Banking & NBFC industry candidates

Specific Skills

  • A High Level of Professionalism.
  • A Passion for Building and Growing Relationships
  • Ability to Gather Feedback and Provide Innovative Insight
  • Leadership & People management- Influencing people, Team work,
  • Employee development, openness and transparency.
  • Good knowledge of administration.
  • Total Quality Management & Process Improvement.
  • Interpersonal Relations- Team work, Effective communication, Positive & Empathetic attitude, Presentability
  • Personal Effectiveness- Excellent written and oral communication, Positive and Empathetic Outlook, Initiative and Commitment
  • Work Ethics- Ensuring Process and Protocols are maintained, Focus on Learning and continuous improvement, Achievement Orientation.

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